Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 16, 2025
Destination: Visby
The service attitude was great, and the explanations were thorough.
View moreSeptember 15, 2025
Destination: Stockholm
The company's service is excellent.
View moreSeptember 13, 2025
Destination: Gothenburg
As soon as you step out of the airport, you can see the location. You just walk over, hand in your order, receive a pre-prepared envelope, sign it, and you're good to go.
View moreSeptember 9, 2025
Destination: Stockholm
The car was in excellent condition, very new, and both pickup and drop-off were very convenient.
View moreSeptember 1, 2025
Destination: Stockholm
Excellent
View moreAugust 21, 2025
Destination: Stockholm
Satisfied
View moreAugust 20, 2025
Destination: Gothenburg
The process was quick. QEEQ's service is excellent, and they carefully answer any questions.
View moreAugust 17, 2025
Destination: Stockholm
Very satisfied, the staff were friendly and patient.
View moreAugust 15, 2025
Destination: Stockholm
Satisfactory
View moreAugust 6, 2025
Destination: Stockholm
There was a long queue, and many people were waiting. Be sure not to set the pickup time too early when booking; if you're late, there's a high chance you might not get a car.
View moreAugust 6, 2025
Destination: Stockholm
Excellent
View moreJuly 17, 2025
Destination: Stockholm
Excellent
View moreMay 28, 2025
Destination: Stockholm
May 27, 2025
Destination: Gothenburg
International brand, excellent service, convenient and reliable.
View moreMay 27, 2025
Destination: Gothenburg
Very satisfied, service was excellent.
View moreMay 26, 2025
Destination: Malmo
May 14, 2025
Destination: Stockholm
No waiting required, very efficient.
View moreMay 11, 2025
Destination: Gothenburg
Very satisfied
View moreMarch 24, 2025
Destination: Kiruna
Perfect score
View moreMarch 23, 2025
Destination: Gothenburg
The pick-up and drop-off process is simple.
View moreMarch 22, 2025
Destination: Stockholm
Very good.
View moreFebruary 19, 2025
Destination: Gothenburg
Simple and efficient, with the option to upgrade to a luxury car on-site.
View moreFebruary 15, 2025
Destination: Kiruna
February 12, 2025
Destination: Stockholm
Very satisfied.
View moreFebruary 8, 2025
Destination: Kiruna
The staff was great, no hidden services.
View moreFebruary 3, 2025
Destination: Umea
Car was great. Customer service at pick up very good. Struggled to upload photos on attachment at pick up. Could not upload any photos on drop off.
View moreJanuary 10, 2025
Destination: Stockholm
Staff member in the office said he would speak to his manager about offering us compensation for the inconvenience . However, no further communication from them was had.
View moreJanuary 2, 2025
Destination: Stockholm
Very satisfied, great experience.
View moreDecember 22, 2024
Destination: Skelleftea
Quick pick up and drop off
View moreDecember 18, 2024
Destination: Kiruna
The service is excellent, and the staff is very friendly.
View moreDecember 11, 2024
Destination: Gothenburg
Very satisfied, will use this platform to rent a car again next time.
View moreNovember 22, 2024
Destination: Stockholm
Satisfied.
View moreNovember 17, 2024
Destination: Stockholm
Very satisfied, great attitude, highly recommended!
View moreNovember 4, 2024
Destination: Gothenburg
The service was excellent! Professional! They even upgraded the car model for me!
View moreOctober 25, 2024
Destination: Stockholm
Very considerate.
View moreOctober 11, 2024
Destination: Stockholm
Good
View moreOctober 3, 2024
Destination: Stockholm
Overall experience was good.
View moreSeptember 23, 2024
Destination: Stockholm
The staff at the store were friendly and attentive. After understanding our itinerary clearly, they quickly prepared all the necessary paperwork and even thoughtfully provided a complimentary upgrade to the vehicle model. Professional and hospitable—an excellent car rental experience!
View moreSeptember 15, 2024
Destination: Gothenburg
Detailed explanation, good service, available until midnight.
View moreSeptember 15, 2024
Destination: Stockholm
Overall service was decent, but not as enthusiastic as in my home country, more of a businesslike attitude. Staff's English skills were excellent.
View moreSeptember 9, 2024
Destination: Gothenburg
Pick-up and drop-off were very convenient, the staff were very friendly, and the car was in great condition.
View moreSeptember 5, 2024
Destination: Stockholm
It's okay.
View moreAugust 20, 2024
Destination: Stockholm
Pretty good. The staff recommended that I purchase full insurance for the car and the city access fee.
View moreAugust 19, 2024
Destination: Halmstad
Very satisfied
View moreAugust 18, 2024
Destination: Stockholm
Very satisfied.
View moreAugust 16, 2024
Destination: Stockholm
Rented the cheapest option and got an Audi A3 with over 10,000 kilometers on it. It was fuel-efficient and easy to drive. All damages were clearly marked during pickup, and during drop-off, they didn't even check. However, European roads and parking spaces are narrow, unlike in the US. I'm glad I rented a small car! What I regret, though, is not buying full insurance. I spent several days worried because you can trust your own driving skills, but you can't rely on other drivers. The narrow spaces in Europe make scratches and collisions very likely.
View moreAugust 11, 2024
Destination: Stockholm
Very satisfied
View moreAugust 10, 2024
Destination: Stockholm
Satisfied
View moreJuly 30, 2024
Destination: Stockholm
Very satisfied! Rented a Toyota but got a Mercedes C200! The car was very new and easy to drive.
View moreJuly 30, 2024
Destination: Stockholm
very good condition car
View more