The Hertz staff in Stockholm were very considerate and provided thorough explanations. They clarified all issues with the car. Returning the vehicle was also very convenient and didn't take any extra time.

When we arrived at Kiruna train station, we found that the car pickup point was further away, and we needed to take a taxi. However, it was snowing heavily, and there were no taxis available. Reluctantly, we called the rental company, and they came to pick us up without hesitation. It was like a godsend!

The detailed explanation made me, as a newbie, feel very welcomed.

Очень плохо. Прокатная компания занимается обманом. Машина была с пробегом в 50 тысяч, но в приемлемом состоянии. На следующий день после сдачи автомобиля предъявили царапину на колёсном диске размером в 1 см! При желании таких мелочей по машине можно было найти ещё сотни - т.к. машина не новая. За неё компания взяла 250 долларов, что в 2.5 раза превышаем стоимость аренды автомобиля. Судя по отзывам на гугле - такая схема практикуется шведским подразделением компании постоянно.

The car was in superb condition. There was confusion at pick up whereby the infant car seat provided was for a toddler rather than a baby, and at midnight there was no one there to help install the correct seat so we had no isofix or anything for the length of the stay. Also inconvenience at midnight with a tired baby and child to try and work out what to do. However that was the only issue.