Serbia Car Rentals

Pretty satisfied, it was my second time renting a car so everything went smoothly.

Overall quite satisfied, although there were some minor issues. My English isn't good, which caused some misunderstandings during communication. Fortunately, QEEQ called to help me communicate with the store.

Efficient processing

I encountered the same young guy from Montenegro during pickup and drop-off. His service was excellent.

The airport branch staff work in container-like buildings equipped with air conditioning. Several rental car companies use similar temporary structures. They are arranged in a rectangle, thoughtfully leaving the central area open, ensuring customers are exposed to the sun and rain. Impressive! Note that the air conditioning in this Skoda model works exceptionally well.

Simple process

Very satisfied.

Very convenient.

The service was quite satisfactory.

I rented a car from this company twice, once at the downtown branch and once at the airport branch. The vehicles at the downtown branch were in better condition, while those at the airport branch were just average. The second day after picking up the car, the AdBlue warning light turned on, and I had to buy a bottle of AdBlue at a gas station to resolve the issue myself. The insurance Green Card I had booked in advance was also not provided during pickup. Without the Green Card, I had to purchase separate insurance to enter Macedonia, which cost 50 euros for three days. I wouldn’t recommend picking up a car at the airport branch.

This is not the fault of the rental platform, it's entirely the foreign staff's issue. Despite booking in advance, they didn’t answer calls, and after three hours, I still didn’t receive the car. Dragging three suitcases around was exhausting. When I went to their airport store, I saw him playing on his phone with the window closed. Additionally, my package already included basic insurance, but he added glass and tire insurance without my consent and charged me 2,000 RMB. When I asked what it was for, he got upset. I told him I didn’t purchase that insurance. In summary, never rent a car from foreign staff. It’s much better to rent from local Chinese providers.

Currently very satisfied.

Overall quite satisfied, the process of renting and returning the car was smooth. However, the original plan included trips to Montenegro and Albania, but these were canceled due to the lack of a Montenegro invitation letter. We tried negotiating for a partial refund of the cross-border fees and Albania-specific car insurance, but it was not successful.

Very satisfied.

EuropeCar in Serbia doesn't make money from car rentals but profits through minor tricks.

When picking up the car, I only took photos of the car's body but not the windows. After picking up the car, I noticed two impact marks on the front windshield but didn't pay much attention to them. A couple of days later, the glass started cracking from the impact points, and the cracks kept spreading. When returning the car, the rental company insisted on deducting the entire deposit. Due to the language barrier, I couldn't be bothered to argue with them. I regret not taking photos at the time!

Average

Very satisfied.

I picked up an Audi Q7 SUV at Belgrade Airport on June 4th and returned it as scheduled on June 10th. On June 10th, I received an email from the rental company claiming that the Audi Q7 had two scratched rims and was missing two tires, and they wanted to charge me over 1300 euros plus 20% tax. This is completely false. During my entire rental period, I did not encounter any accidents, and I parked the vehicle daily in dedicated garages and parking lots. I returned the car in perfect condition at Skopje Airport in North Macedonia, and there was absolutely no damage to the rims or missing tires.

The pick-up and return process was very quick, and the store was easy to find.

The pick-up and drop-off process was very quick, and the store was easy to find.

The staff was very nice and enjoyable to chat with.

It's acceptable.

The pickup location is in a container near the airport and cannot be found using Google Maps. It was only with the GPS address provided in QEEQ's email that it could be located. The staff left a phone number but had gone out; we had to ask the nearby Sixt staff to call and get them to come back. I originally booked an Octavia, but they said there were no cars available and upgraded me to an A4. This made me drive very cautiously throughout the trip, avoiding parking on the roadside out of fear of scratches.

Very satisfied.

The car provided was replaced with a Volkswagen T-Cross Life 1.0, and the rental service was quite good.

1. A minor scratch resulted in a claim for repair costs, management fees, and taxes, totaling over 5300 yuan. 2. Initially agreed to allow cross-border travel to Albania, but at pick-up, they claimed it was against national regulations and wasted over 3 hours. Suddenly, it became permissible again, treating agreements like a joke.

Pick-up and drop-off were very convenient, and the rental company explained everything very clearly.

Very satisfied. An unexpected incident occurred during the trip, and the rental company promptly allocated another car, ensuring our journey was not affected. Both pickup and return processes were very convenient, with clear instructions.

Very satisfied.

It's okay.

Very satisfied, the staff are friendly.

Satisfied with the pickup process.

The car rental process is straightforward and efficient.

Quite satisfied.

Very satisfied

Very satisfied, fast paperwork processing, convenient vehicle inspection, and all precautions were clearly explained.

The staff at the store speaks good English and provides excellent service, though the wait time for picking up the car was a bit long.

The car rental experience was very poor. For their own benefit, they refused to assist with any difficulties faced by renters, which was disheartening. I will never rent a car from the CARWIZ rental company again.

We always rent cars for self-driving trips when traveling abroad and have generally had great experiences. However, this time on May 3 at Belgrade Airport with CARWIZ, it was disappointing. Here's what happened: the primary driver forgot to bring their credit card, and the company would not let us pick up the car. We proposed two solutions: 1. Use cash for the deposit or have a traveling companion's credit card pay the deposit; 2. Replace the primary driver on the booking with a traveling companion or rebook under their name. Both were rejected. The only condition given by the company staff was to pay an additional €650 for full insurance; otherwise, we would not be allowed to pick up the car and the already paid rental fee would not be refunded. Ultimately, after some bargaining, they allowed us to pick up the car after we paid €620.
Additionally, I want to inform everyone that the car's exterior condition was quite poor, with over a dozen noticeable scratches and dents. Since I opted for full insurance, I didn't bother negotiating further. Overall, this car rental experience was very unpleasant. Please take this into consideration.

Satisfactory

The company staff were very friendly and could communicate in English or Serbian. The car we rented was very new, and the process was quick.

It's okay.

It was okay. Most cars in Serbia don't have a rearview camera.

The car was quite new, with only 12,000 kilometers driven when picked up, and very fuel-efficient. After driving 1,800 kilometers, I only refueled twice while maintaining a full tank for return. However, when faced with poor vehicle conditions, it was almost impossible to get assistance. In the past, I usually chose well-known international rental companies like Europe or Hertz for international trips. This time, I opted for this company mainly for convenience with cross-border travel, but the service was really disappointing—perhaps that’s just how service is in Serbia. During business hours, repeatedly calling the contact number provided for pickup resulted in no one answering or the calls being hung up, which was extremely frustrating. Luckily, after comparing rental platforms, I firmly opted for Zuzuche, which provided quick and effective assistance throughout the process.

The service attitude was great. We were able to change our pickup and drop-off times without any issues.

Very satisfied, the rental deposit was refunded quickly.

A good car rental company, though communication in language is a bit challenging.

This is our second time renting a car from Carwiz. We are already familiar with the process. The small branch is located next to the sports arena, and it was easy to find with navigation. Take note of the operating hours in Serbia; it's best to pick up or return the car between 9 AM and 2 PM. Otherwise, they may consider it outside working hours and charge additional fees! Make sure to use your own credit card when picking up the car.

Satisfied

Charging a €60 cross-border fee without crossing the border is unreasonable!