Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 4, 2025
Destination: Avignon
Pickup and return were both very convenient.
View moreAugust 4, 2025
Destination: Paris
The pick-up and drop-off times are very strict; arriving a few minutes late could result in being charged for an extra day. Moreover, the location is hard to find. Avoid AB Car Rental.
View moreAugust 4, 2025
Destination: Marseille
Efficient and fast.
View moreAugust 4, 2025
Destination: Paris
The car rental office was empty when we arrived for our early morning flight. We had to wait an hour for someone to show up at the pickup location. The reserved car model was not available, and the so-called 'upgrade' had a smaller trunk, making loading luggage feel like a Lego puzzle each time. The service attitude was excellent, and we purchased full insurance and cross-border fees on-site. However, these costs were deducted directly from the pre-authorization, with an additional unexpected charge of a few dozen euros. Overall, apart from the lack of punctuality and slow car pickup process, there weren’t any major issues.
View moreAugust 3, 2025
Destination: Avignon
Good.
View moreAugust 3, 2025
Destination: Avignon
Satisfied.
View moreAugust 2, 2025
Destination: Paris
When picking up the car, a queue number was required followed by waiting in line. The staff's service attitude was decent, but they added insurance costs secretly without asking if it was needed. It amounted to an astonishing 2400 CNY, which was higher than the entire rental cost. They refused to issue a refund, claiming the customer had already signed the agreement. Therefore, avoid booking with this company. Seriously, do not book with this company. Additionally, if you read the contract carefully on the spot and refuse to purchase their insurance, I suspect they might find a tiny scratch upon car return and charge exorbitant repair fees. So, although their rental rates may seem low, the total cost for consumers ends up being much higher than other companies.
View moreAugust 1, 2025
Destination: Nice
The car provided was not the model I reserved. The drop-off location was hard to find, the address was unclear, and navigation struggled to locate it. There were no signs, and the drop-off address lacked clarity. It should specify which parking lot, such as P1 or P6, rather than just giving an address. I spent a long time searching and still couldn't find it. The phone went unanswered, and the service was very disappointing!
View moreAugust 1, 2025
Destination: Paris
Very satisfied, highly efficient, and easy car return!
View moreJuly 31, 2025
Destination: Lyon
Very satisfied.
View moreJuly 31, 2025
Destination: Clichy
Good service!
View moreJuly 30, 2025
Destination: Nevers
Very satisfied!
View moreJuly 29, 2025
Destination: Avignon
No contract or invoice was provided, and there was no staff to inspect the car during the return. It's been more than a week since returning the car, and there is still no update on the damage assessment.
View moreJuly 28, 2025
Destination: Paris
The car provided was not the specified model or an equivalent class.
View moreJuly 27, 2025
Destination: Avignon
Very good.
View moreJuly 27, 2025
Destination: Marseille
Overall good, had some disputes which QEEQ is resolving.
View moreJuly 27, 2025
Destination: Paris
Very quick and convenient. It's easier to opt for full coverage at the store rather than purchasing insurance on QEEQ.
View moreJuly 27, 2025
Destination: Paris
Very satisfied.
View moreJuly 26, 2025
Destination: Avignon
Good.
View moreJuly 25, 2025
Destination: Lyon
Picked up the car over the weekend, but there was only one staff member, so we had to wait for 2 hours to get the car. Additionally, the originally reserved model was unavailable, and they offered us an electric car instead, which we declined. During our discussion, the reserved model was returned, so we proceeded with the inspection and took the car.
View moreJuly 25, 2025
Destination: Nice
The car model was not as expected.
View moreJuly 24, 2025
Destination: Paris
It was acceptable. Booked a Volvo XC60 but got a French car, DS. The in-car navigation was difficult to use, and returning the car was extremely hard to find.
View moreJuly 24, 2025
Destination: Paris
The rental company and the car condition were excellent. The car provided for pick-up was exactly as booked and well-equipped.
View moreJuly 24, 2025
Destination: Paris
The staff was friendly and welcoming.
View moreJuly 23, 2025
Destination: Avignon
I rented a car for a day to visit the lavender fields in Provence. The staff at the store provided us with a mini, which was suitable for two people, and the driving experience was quite enjoyable. The weather that day wasn't great—it was hot and sunny, and it rained heavily in the afternoon. The car almost got stuck in the mud, but the locals were very enthusiastic and helped guide us to get it out. Overall, the rental and driving experience was excellent!
View moreJuly 21, 2025
Destination: Paris
Shouqi does not have its own service, it is all handled by Europcar as an agent. Overall, the service level is average, but their marketing is quite aggressive. The car condition is mediocre, with mileage exceeding 90,000 kilometers. The tires had a slow leak, but fortunately, I managed to use the air pump at the gas station later. Personally, I feel Shouqi can be considered as Europcar's secondary brand, and I wonder how long it will survive.
View moreJuly 21, 2025
Destination: Lyon
Simple and efficient, a perfect experience.
View moreJuly 21, 2025
Destination: Avignon
Very satisfied
View moreJuly 19, 2025
Destination: Nice
Excellent.
View moreJuly 19, 2025
Destination: Paris
The system was down when picking up the car, and I had to wait for two and a half hours to get it. I was completely worn out from waiting. I booked a fuel car, but without informing me in advance, they forced a fully electric car on me and refused to change it for various reasons. Do you have any idea how inconvenient it is to drive an electric car in Europe? A trip that takes 4 hours with a fuel car requires 6 hours with an electric car because you have to recharge every 150-200 kilometers, and charging in Europe is also not very convenient.
View moreJuly 19, 2025
Destination: Paris
The car exchange location was at the Gare du Nord in Paris, but the navigation based on the address was incorrect. It was also France's National Day, and the store closed early, resulting in an additional 50 euros in parking fees for an extra night. Then, the next day I found out there was actually a key dropbox available for after-hours returns, and I could have just left the key there.
View moreJuly 18, 2025
Destination: Lyon
Very satisfied
View moreJuly 18, 2025
Destination: Paris
Terrible service, arbitrary charges. There were three of us, and it took over an hour to pick up the car.
View moreJuly 18, 2025
Destination: Rennes
They promoted optional insurance.
View moreJuly 18, 2025
Destination: Lyon
Extremely dissatisfied, staff showed discrimination.
View moreJuly 17, 2025
Destination: Montpellier
L'heure d'arrivée due au retard accumulé sur le dernier vol en provenance de Paris a dépassé l'heure de fermeture du guichet qui est 23h30. Le personnel du guichet que j'ai informé du retard m'a alors confimé qu'il attendrait bien notre arrivée. Nous étions plusieurs concernés. Effectivement, à l'arrivée, malgré l'heure tardive j'ai bien pu récupérer le véhicule. Avec meme un surclassement. Le tout avec le sourire.
View moreJuly 17, 2025
Destination: Paris
Very satisfied
View moreJuly 17, 2025
Destination: Ajaccio
Sehr freundlich, speditiv und gut. Haben ein Upgrade bekommen. Autorückgabe auch freundlich und speditiv.
View moreJuly 17, 2025
Destination: Avignon
Both the pick-up and drop-off store services were great.
View moreJuly 16, 2025
Destination: Dijon
Great service, easy to locate, and convenient return process.
View moreJuly 16, 2025
Destination: Nantes
Great experience
View moreJuly 15, 2025
Destination: Paris
Very satisfied, they provided a nearly new Peugeot 308 with around 10,000 kilometers driven.
View moreJuly 15, 2025
Destination: Avignon
The store was very hard to find, and the staff's attitude during pickup was quite mediocre. They seemed in a hurry to go for lunch.
View moreJuly 13, 2025
Destination: Marseille
Very good.
View moreJuly 12, 2025
Destination: Marseille
I paid for a BMW X3, but they gave me a Volvo XC60 at the store. The steering wheel was very hard to control, and as a driver with 20 years of experience, I found it exhausting to drive. The steering was completely unstable, and there were no front parking sensors. Charging BMW-level prices for this kind of car?
View moreJuly 12, 2025
Destination: Nice
Overall experience was average. The waiting time was extremely long, and the efficiency of the staff, especially for foreigners, left much to be desired. Additionally, I had booked an SUV, but they gave me a Skoda sedan instead. When I hit the highway, I realized the fuel tank was only half full, even though their policy was to return the car with a full tank. It seems like their pre-rental inspections are very disorganized. I decided not to go back to confirm because their efficiency was just too low. Renting and returning cars abroad often feels very frustrating. Everyone should be prepared to accept this.
View moreJuly 12, 2025
Destination: Nice
Very satisfied.
View moreJuly 11, 2025
Destination: Paris
The reserved car model was not available, and they provided a new car, but the upgrade required an additional fee. The contract and documents were in French, so please be aware.
View moreJuly 11, 2025
Destination: Paris
Quite satisfied.
View moreJuly 10, 2025
Destination: Paris
It might have been rush hour, waited for almost an hour.
View more