Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 14, 2025
Destination: Nantes
Renowned nationwide brand.
View moreSeptember 9, 2025
Destination: Avignon
The Avignon branch is excellent in all aspects, and the car is very new.
View moreSeptember 8, 2025
Destination: Paris
The car was brand new with only 5,000 kilometers on it and in excellent condition!
View moreSeptember 8, 2025
Destination: Lyon
We rented a car in France for a trip that included visiting Switzerland. The rental company charges a cross-border fee of €31.96 regardless of the number of days the vehicle is taken out of France. When picking up the car, one of the families traveling with us forgot their driver's license, which delayed the process until just before the store's closing time. As a result, the counter staff forgot to charge the cross-border fee. Later, when we drove into Switzerland, we realized this could invalidate the insurance we had purchased through QEEQ. Upon contacting QEEQ customer service, we were informed that it was a weekend and the rental company was closed, so they couldn't assist us immediately. We were advised to visit the nearest branch for clarification. On the next working day, we went to a nearby AVIS location to record the incident. Eventually, the cross-border fee was deducted from the deposit we had prepaid, resolving the issue.
View moreSeptember 7, 2025
Destination: Paris
Very convenient
View moreSeptember 5, 2025
Destination: Lyon
Very good.
View moreSeptember 3, 2025
Destination: Paris
Immediately attended upon arrival, no one ahead, got it done in 5 minutes.
View moreSeptember 2, 2025
Destination: Nice
The car pickup process was very slow, and the staff were inefficient. They didn't try to upsell insurance, just informed me about the liability in case of an accident. Communication in English was absolutely fine.
View moreSeptember 2, 2025
Destination: Limoges
Excellent
View moreSeptember 1, 2025
Destination: Montpellier
This was an excellent car rental experience. I reserved a manual car but received a new automatic one with only over 9,000 kilometers on it. My favorite part was the unlimited mileage. We had a group of six, and this car was perfect for us, even accommodating four suitcases. We drove from southern France to Switzerland, then to Italy, and finally returned to Montpellier to return the car. Over 11 days, we drove more than 4,000 kilometers. Everything went smoothly! The car return process was also very quick—just handed over the keys and left.
View moreAugust 31, 2025
Destination: Paris
Quite good.
View moreAugust 31, 2025
Destination: Rennes
The staff were quite efficient, but there was an issue with the insurance I had already purchased when placing the rental order. Avis couldn't find it in their system and asked me again if I needed to buy insurance. I repeatedly emphasized that I had already purchased it, but they claimed it was invalid. Eventually, I contacted customer service to communicate with them, and then they said they were not asking me to purchase again. I found this very confusing since they clearly told me they couldn't find the policy and even promoted the insurance prices for that day. Anyway, I didn't repurchase it in the end. Currently, my deposit hasn't been refunded yet, and I'm waiting for the process to be completed.
View moreAugust 31, 2025
Destination: Paris
I arrived at 7:30 and was third in line. It was my turn at 7:50, and I was assisted by someone who was quite unhelpful. Instead of providing me with the same category of vehicle as specified in the contract, they gave me a BMW 2 Series, which is a small car with a trunk that could only fit three 20-inch suitcases. I disagreed, but they claimed it was a similar category and there was no choice because they were about to finish work. After insisting strongly, they offered me a Mazda XC60 but demanded an extra 720 euros. I had to agree because it was already late, and there were four of us. Additionally, I had to pay a 1000-euro deposit along with another unclear charge of 286.6 euros. When returning the car, I arrived nine hours earlier with the intent to dispute the situation. QEEQ didn’t help me resolve this issue either. I showed AVIS my rental agreement and, during my trip, compared the Mazda to the BMW 2 Series while taking photos. I threatened to file a police report, and after insisting, they refunded the 720 euros. QEEQ later compensated me with 300 RMB. I wouldn’t recommend AVIS in France at all!
View moreAugust 30, 2025
Destination: Arles
The staff were very nice, and the process was smooth.
View moreAugust 29, 2025
Destination: Nice
Both pick-up and drop-off were very smooth. I purchased QEEQ's full insurance, and the staff did not try to upsell any additional coverage. During pick-up, the staff helped with luggage handling and thoroughly explained how to use the car. The in-car navigation was set to my preferred language, making it very convenient to use.
View moreAugust 29, 2025
Destination: Paris
It's okay overall, but the staff can be quite inflexible at times, insisting on having all the required documents.
View moreAugust 27, 2025
Destination: Paris
It's acceptable.
View moreAugust 27, 2025
Destination: Paris
The process was quite fast.
View moreAugust 25, 2025
Destination: Montpellier
Very satisfied, no hidden charges.
View moreAugust 22, 2025
Destination: Nice
The overall service this time was excellent. A rare experience!
View moreAugust 22, 2025
Destination: Nantes
Overall very satisfied, but ran into difficulties when trying to return the car early—couldn't get in touch with the store at Paris airport. QEEQ's customer service also failed to establish contact. Eventually, I reached the manager via email (though it was one day later), and the manager was very friendly, refunding the cost for the last day.
View moreAugust 20, 2025
Destination: Paris
The service was okay, but when we went to pick up the car on the first day, they told us there were no cars available. We were supposed to pick up the car at 11 AM but had to take a taxi to the airport to get it. By the time we got the car, it was already 2 PM, which delayed our plans.
View moreAugust 20, 2025
Destination: Paris
Very satisfied
View moreAugust 20, 2025
Destination: Paris
It's okay.
View moreAugust 18, 2025
Destination: Paris
Very good
View moreAugust 17, 2025
Destination: Paris
They provided a Fiat hybrid car, which was quite new, but the build quality was really poor. On the highway, it felt noisy with a constant whooshing sound. Picking up the car an hour late wasn’t an issue. Although the pickup location was at Montparnasse train station, there was no line. The staff didn’t try to push extra insurance when they found out I had purchased QEEQ insurance.
View moreAugust 17, 2025
Destination: Paris
A very nice lady.
View moreAugust 16, 2025
Destination: Paris
Very good, fast, and efficient.
View moreAugust 16, 2025
Destination: Paris
August 16, 2025
Destination: Paris
The staff was enthusiastic and acknowledged QEEQ insurance. Electronic contracts were available, the vehicle was in good condition, and the deposit was released within one hour after returning the car. The KONA is a hybrid vehicle, achieving 25 kilometers per liter of fuel, with fuel consumption in the city being lower than on highways.
View moreAugust 16, 2025
Destination: Paris
August 15, 2025
Destination: Paris
August 15, 2025
Destination: Paris
Very satisfied!
View moreAugust 14, 2025
Destination: Paris
It's acceptable.
View moreAugust 13, 2025
Destination: Tours
Very satisfied! The explanation was very clear! The rental process was simple! The car was very clean.
View moreAugust 12, 2025
Destination: Paris
The service was satisfactory, I can choose them again next time.
View moreAugust 12, 2025
Destination: Paris
Very nice and satisfactory.
View moreAugust 12, 2025
Destination: Lyon
Excellent
View moreAugust 11, 2025
Destination: Paris
Fairly reliable. Initially booked an automatic, but had to wait and ended up switching to a manual, which was a bit challenging.
View moreAugust 11, 2025
Destination: Dijon
The store service was acceptable, but they miscalculated the rental days and charged me for an extra day. I went back twice to resolve it, and they claimed they had refunded me, but I haven't received it yet. They said it would take three weeks to process, so I'll wait and see.
View moreAugust 10, 2025
Destination: Paris
August 10, 2025
Destination: Marseille
Satisfied
View moreAugust 10, 2025
Destination: Paris
Very good
View moreAugust 10, 2025
Destination: Avignon
Acceptable
View moreAugust 9, 2025
Destination: Bordeaux
August 9, 2025
Destination: Paris
It's okay.
View moreAugust 9, 2025
Destination: Paris
They provided a Mustang, but the car was in poor condition with scratches all over and a strong odor inside.
View moreAugust 8, 2025
Destination: Lille
Not bad overall, but the fee after exceeding the mileage limit is too expensive—€0.43 per kilometer. I ended up paying €145.
View moreAugust 6, 2025
Destination: Marseille
The service was great, but they didn't provide us with the contract.
View moreAugust 6, 2025
Destination: Paris
It's okay.
View more