Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 3, 2026
Destination: Toulouse
Pretty good overall.
View moreNovember 3, 2026
Destination: Nice
Very satisfied
View moreNovember 1, 2026
Destination: Paris
Still super convenient.
View moreNovember 1, 2026
Destination: Avignon
The whole rental process was really straightforward and hassle-free, and the car drove great. A warning light came on the first day, but after I contacted them, the store handled it quickly and replaced the car the next day.
View moreOctober 30, 2026
Destination: Paris
Pick-up and drop-off were both quick and efficient.
View moreOctober 30, 2026
Destination: Marseille
The system kept glitching and caused a lot of hassle.
View moreOctober 30, 2026
Destination: Paris
Pickup and return were really smooth, the staff were super friendly, the car was in great condition, and my deposit was refunded quickly.
View moreOctober 27, 2026
Destination: Fontainebleau
The staff member was super friendly and helpful.
View moreOctober 26, 2026
Destination: Nice
The rental counter pushed us to buy yet another insurance and I honestly don’t get why. I’d already purchased the highest coverage on QEEQ but they said insurance bought in China means I’d have to pay out of pocket first and only claim reimbursement after going back home. In the end we had no choice but to pay for an extra policy.
View moreOctober 26, 2026
Destination: Paris
There are signs, but they’re not very clear. Just ask and you’ll figure it out.
View moreOctober 22, 2026
Destination: Paris
Service was great and communication was super easy.
View moreOctober 21, 2026
Destination: Marseille
Staff were friendly and they upgraded us to a bigger car, though driving a large vehicle on those narrow French roads was a bit challenging.
View moreOctober 20, 2026
Destination: Paris
The car was in great condition and everything went really smoothly overall. The only downside was that the return location was a bit hard to find. I’m still waiting to see if there’ll be any tickets or extra charges.
View moreOctober 19, 2026
Destination: Montpellier
I originally booked a manual, but they gave me an automatic instead, which I was quite happy with. The downside was the pickup time: I booked for 5 p.m. in case my flight was delayed or baggage took longer, but I actually arrived two hours early and they wouldn’t let me pick up the car early unless I paid a lot extra, so I ended up waiting about an hour and a half. I know some other companies allow early pickup, so I’m not sure if this could be improved here.
View moreOctober 19, 2026
Destination: Massy
There were plenty of staff on duty, so both picking up the car and swapping to another one were really fast and smooth.
View moreOctober 18, 2026
Destination: Paris
Service was really nice. When I went to pick up the car I realized the Peugeot 208 they gave me didn’t have a luggage cover. I mentioned it to the staff and they switched me to an Opel for free. The back seat and trunk were both more spacious. Just be careful driving in and out of those old European garages—they’re pretty tight.
View moreOctober 18, 2026
Destination: Paris
Very satisfied
View moreOctober 16, 2026
Destination: Paris
Very satisfied with the service.
View moreOctober 15, 2026
Destination: Nice
There were quite a few people picking up cars in Nice, and the model I booked was no longer available. They upgraded me, but when I got to the parking lot that car had an issue and couldn’t be used, so they immediately swapped it for another one. Everything was sorted out smoothly in the end and I’m happy overall.
View moreOctober 14, 2026
Destination: Nice
Pickup was really smooth.
View moreOctober 14, 2026
Destination: Bordeaux
Really solid service – I’ve already rented with them several times in different countries.
View moreOctober 13, 2026
Destination: Paris
Renting a car in France was super convenient and fast, no hard selling and the deposit was really low.
View moreOctober 12, 2026
Destination: Paris
Staff were really professional, and the wait to pick up the car wasn’t long at all.
View moreOctober 12, 2026
Destination: Paris
Everything went really smoothly from start to finish.
View moreOctober 11, 2026
Destination: Paris
Very satisfied
View moreOctober 10, 2026
Destination: Strasbourg
The staff member was actually pretty decent.
View moreOctober 9, 2026
Destination: Montpellier
The French guy who helped us with the rental was super friendly and really went out of his way for us.
View moreOctober 9, 2026
Destination: Paris
Very professional and efficient.
View moreOctober 7, 2026
Destination: Paris
Big-name companies really give you peace of mind.
View moreOctober 7, 2026
Destination: Avignon
Deposit was refunded super fast. I originally booked a Toyota and ended up with a BYD instead, and honestly the BYD’s driving experience totally blows those crappy European cars out of the water.
View moreOctober 7, 2026
Destination: Nice
Pretty good overall.
View moreOctober 6, 2026
Destination: Lyon
Overall pretty good, and they didn’t try to upsell any extra insurance. There was a minor hiccup though: I had booked an automatic, but when I went to pick it up they said they only had manuals left. I insisted on an automatic, so they arranged one from another location. It took a bit more time, but everything was sorted out smoothly in the end. Returning the car was very easy too, and you can do self-service returns even after office hours.
View moreOctober 5, 2026
Destination: Paris
The first car we got ended up with a flat on the road, and none of their cars come with spare tires, so we spent about three hours waiting for roadside assistance, going back to the branch, and swapping the vehicle. The branch didn’t have many cars available, so the lady at the counter needed some time to arrange a replacement for us. Just a heads-up: the roadside assistance and customer service staff basically don’t speak English. On the plus side, the branch doesn’t aggressively push extra insurance, and apart from the time lost changing cars, we were overall pretty satisfied.
View moreOctober 4, 2026
Destination: Paris
Super convenient—pickup and drop-off were both really quick.
View moreOctober 4, 2026
Destination: Nice
Pretty satisfied overall
View moreOctober 3, 2026
Destination: Dijon
Really great car rental experience overall.
View moreOctober 2, 2026
Destination: Avignon
Really great value – cheap but surprisingly good.
View moreOctober 1, 2026
Destination: Narbonne
Waiting time was really short.
View moreOctober 1, 2026
Destination: Paris
I've been getting a mysterious €24.99 charge every month and have no idea what it’s for.
View moreOctober 1, 2026
Destination: Aix En Provence
Really good.
View moreSeptember 27, 2026
Destination: Marseille
They couldn’t provide the exact car I’d booked, which was a bit disappointing.
View moreSeptember 26, 2026
Destination: Ajaccio
Service was excellent.
View moreSeptember 26, 2026
Destination: Lyon
They gave us a Citroën, but it didn’t show up as an option when we tried to leave a review. They even suggested we upgrade and took us to check out the other cars, and after we declined they still treated us really professionally.
View moreSeptember 25, 2026
Destination: Lyon
I’m pretty cautious when picking up a car, so I carefully checked the exterior and uploaded photos of every scratch to QEEQ. Just to be safe, I also took a picture of the fuel gauge before returning the car because I was worried they might try to charge extra for gas. Maybe because we’re careful ourselves, the staff didn’t pull any tricks or make things difficult when we returned the car. They processed everything on the spot and refunded the full deposit right away, which was great.
View moreSeptember 22, 2026
Destination: Nantes
The wait in line was pretty long.
View moreSeptember 19, 2026
Destination: Toulouse
Really good overall.
View moreSeptember 19, 2026
Destination: Avignon
Got the car picked up in under a minute after I arrived, even 30 minutes earlier than my booking. Service was excellent.
View moreSeptember 17, 2026
Destination: Paris
Staff were really friendly and picking up the car was super smooth.
View moreSeptember 14, 2026
Destination: Paris
The guy at pickup said one thing, but the actual paperwork was different. Definitely double‑check everything before you sign and make sure what’s on the contract matches what they tell you in person.
View moreSeptember 12, 2026
Destination: Paris
Service was pretty good overall.
View more