Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 18, 2026
Destination: Lyon
Everything was exactly as described on QEEQ: €100 deposit and no pushy upselling on extra insurance.
View moreMarch 13, 2026
Destination: Grenoble
Everything else was great, but we paid €100 to rent snow chains and they only gave us snow socks. When we were crossing a mountain pass in Switzerland, the local police required actual chains, so we had to buy another set on the spot for 150 CHF.
View moreMarch 11, 2026
Destination: Nice
Pretty solid overall, and the car was decent too.
View moreMarch 11, 2026
Destination: Paris
Pickup was pretty smooth, and after the self-service return they refunded the deposit really quickly.
View moreMarch 8, 2026
Destination: Nice
Service was really attentive and thoughtful.
View moreMarch 8, 2026
Destination: Nice
Really warm and friendly service.
View moreMarch 3, 2026
Destination: Paris
Service was great—everything was quick and hassle-free.
View moreMarch 3, 2026
Destination: Paris
Had to wait a bit to pick up the car, but the staff were really professional. Even with my poor English, communication was easy.
View moreFebruary 27, 2026
Destination: Paris
Pretty good overall, everything went smoothly with no issues.
View moreFebruary 21, 2026
Destination: Paris
Service was great and everything was handled really quickly.
View moreFebruary 21, 2026
Destination: Paris
Pretty good overall, no issues at all.
View moreFebruary 6, 2026
Destination: Paris
Service was really fast and pretty convenient.
View moreJanuary 19, 2026
Destination: Paris
Everything was ready nice and early, and the signs in the arrivals hall clearly pointed us to the right garage to pick up the car.
View moreJanuary 7, 2026
Destination: Paris
The car had a few scratches, but everything else was fine.
View moreJanuary 6, 2026
Destination: Paris
No cell reception at the underground parking lot.
View moreDecember 29, 2025
Destination: Paris
The rental counter is super easy to find – it’s the first one you see on level B1. The return car park entrance is right next to the exit, so dropping the car off is really straightforward too.
View moreDecember 24, 2025
Destination: Chessy
Service at this Avis Disney location was pretty good, but the all-electric Citroën C3 I got this time was honestly not great to drive, and the infotainment system was really unstable.
View moreDecember 13, 2025
Destination: Paris
The front desk staff were incredibly warm, attentive, and patient, taking care of every detail.
View moreDecember 9, 2025
Destination: Nice
Very satisfied – I’ve been renting from this branch for a long time and they’re always quick and efficient.
View moreNovember 27, 2025
Destination: Chessy
Pretty average.
View moreNovember 16, 2025
Destination: Paris
This company provided excellent service and an amazing experience, definitely the right choice.
View moreNovember 14, 2025
Destination: Paris
It's okay.
View moreNovember 3, 2025
Destination: Nice
It was actually Europcar, pretty good.
View moreOctober 29, 2025
Destination: Nice
The entire car rental process went smoothly. There was a small issue with the vehicle, but the lady at the store quickly resolved it.
View moreOctober 27, 2025
Destination: Marseille
The service is efficient, and both pickup and drop-off are very convenient.
View moreOctober 27, 2025
Destination: Nice
Very good, friendly, professional, and enthusiastic attitude.
View moreOctober 25, 2025
Destination: Dijon
Very satisfied
View moreOctober 25, 2025
Destination: Paris
It went smoothly.
View moreOctober 24, 2025
Destination: Paris
The car I booked was the car I got. The staff were friendly, and they let me pick up the car more than an hour earlier without any issue. There were no upselling tactics or unclear charges, and the deposit was refunded promptly. Since I'm not a skilled driver, I chose to purchase the full local insurance. The car was in great condition and easy to drive. One suggestion: avoid returning the car in downtown Paris at all costs—the traffic is absolutely terrible!
View moreOctober 24, 2025
Destination: Avignon
The car rental company is doing great business, so vehicle availability was slightly tight. However, they still arranged a car of the same class for me, and the vehicle was in excellent condition without any issues!
View moreOctober 24, 2025
Destination: Beauvais
The staff was great and no hidden fees.
View moreOctober 23, 2025
Destination: Marseille
When I arrived, there was no line, and the process went very smoothly. It's located inside the airport and easy to find.
View moreOctober 23, 2025
Destination: Chessy
Very good
View moreOctober 23, 2025
Destination: Aix En Provence
The Avis service at Disney Station is excellent.
View moreOctober 22, 2025
Destination: Paris
Overall, it went quite smoothly for both pick-up and drop-off.
View moreOctober 22, 2025
Destination: Lille
Avis, as usual, is great.
View moreOctober 21, 2025
Destination: Paris
Overall, it's fairly good.
View moreOctober 21, 2025
Destination: Nice
Very satisfied. Picking up the car in Nice was quick and simple. The car was in good condition, clean and well-maintained. Returning the car in Paris was straightforward, just park the car and hand over the keys at the counter. The credit card pre-authorization was canceled within a few hours—great experience.
View moreOctober 20, 2025
Destination: Cannes
I booked a Peugeot 508 but was upgraded to a BMW 3 Series diesel wagon. The car had 70,000 kilometers on it but was in very good condition. I didn't visit any chaotic big cities, so there were no issues with theft or vandalism. I thoroughly enjoyed the driving experience with the diesel BMW: precise steering, adaptive cruise control with L2 semi-autonomous driving, powerful performance, stable at high speeds, and excellent sound insulation. It's perfect for the South of France, which has both mountain roads and highways for long-distance driving. In terms of space, the trunk is very large and can fit two 28-inch suitcases plus a carry-on bag.
View moreOctober 20, 2025
Destination: Strasbourg
Very satisfied with the service, patiently and thoroughly explained the vehicle's features and operations.
View moreOctober 20, 2025
Destination: Le Havre
Very good.
View moreOctober 20, 2025
Destination: Paris
Returning a car at Paris North Station is quite troublesome and the process is somewhat inefficient. Other aspects are fine, but the tire pressure was low and the car wasn't very clean inside.
View moreOctober 20, 2025
Destination: Chessy
Pretty good.
View moreOctober 19, 2025
Destination: Nantes
Very satisfied.
View moreOctober 19, 2025
Destination: Paris
Satisfied.
View moreOctober 19, 2025
Destination: Avignon
Originally booked a Peugeot 208, but received an MG3 for pickup. The car is small, which makes it well-suited for Europe's narrow streets. It was easy to drive. Purchased full insurance and completed a round trip from Avignon to Nice, including visits to nearby towns. The only slight inconvenience was parking. The refund of the pre-authorization took a bit longer than expected.
View moreOctober 17, 2025
Destination: Nice
Overall good, but the car wasn't 100% full on fuel at pickup. Returning it with a full tank resulted in some loss.
View moreOctober 17, 2025
Destination: Nice
Provides detailed guidance, so you don't have to find the car on your own.
View moreOctober 17, 2025
Destination: Nice
This is my second time renting a car at Nice Airport in France. Overall, it was a good experience. The pickup and return process was convenient, and the vehicle was new. Very satisfied.
View moreOctober 16, 2025
Destination: Avignon
The car model was upgraded, the deposit was refunded immediately, and no deductions were made.
View more