Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
August 3, 2026
Destination: Avignon
Overall, the whole process was really quick.
View moreAugust 3, 2026
Destination: Le Mans
Wow, just awesome.
View moreAugust 3, 2026
Destination: Paris
There are a few rental companies whose names instantly make me feel at ease, and Avis is one of them. Big brands usually mean more reliable service. But this time the drop-off location info was a mess, and I couldn’t get through on the phone after trying multiple times—the branch number was basically useless. That’s why I can’t give a full 5 stars.
View moreAugust 3, 2026
Destination: Grenoble
Super efficient from start to finish!
View moreJuly 30, 2026
Destination: Montrouge
Everything else was great, but the deposit was insanely high.
View moreJuly 29, 2026
Destination: Marseille
No hard selling at the counter, which was nice. We originally booked to pick up in Marseille and return in Lyon, but our plans changed and we asked to return the car in Marseille instead—no extra fees at all. The car was in great condition and had CarPlay. Just remember to bring your own cable, and note that the CarPlay port is a regular USB-A if you want it to work. Overall, driving in France felt really relaxing; outside the big cities, it’s actually very suitable for road trips.
View moreJuly 26, 2026
Destination: Aix En Provence
They sorted things out right away as soon as an issue came up, and their attitude was excellent.
View moreJuly 25, 2026
Destination: Le Mans
The staff at the store were super friendly and helpful.
View moreJuly 25, 2026
Destination: Nice
Service attitude was okay overall. Honestly, Avis and Budget are basically the same counter—just pick whichever’s cheaper. The key drop box is only labeled Avis, no Budget, but that shouldn’t really matter. One annoying thing: when we booked, the main driver didn’t bring their physical credit card, and Apple Pay couldn’t be used for the deposit. Another person, listed as the second driver, tried to switch to being the main driver and use their own physical card, but the staff refused to change it. Really hard to understand their logic.
View moreJuly 25, 2026
Destination: Paris
Everything went smoothly overall. Everyone was professional and friendly, except for one female staff member I ran into at terminal 1.
View moreJuly 24, 2026
Destination: Paris
I really hope the actual car model can match what I booked.
View moreJuly 24, 2026
Destination: Nice
Overall a really good experience with the rental company, the staff were very friendly and helpful.
View moreJuly 22, 2026
Destination: Lyon
The car we originally booked was a bit small, but the rental company helped us switch to a more suitable one and the extra cost was reasonable. We’ve used this company a few times now, their service is solid and they don’t push any unwanted add‑ons. Overall, pretty good!
View moreJuly 22, 2026
Destination: Paris
Staff were pretty friendly and easy to talk to
View moreJuly 16, 2026
Destination: Paris
Service was really fast, but I still haven’t seen any charge go through yet, so I’m feeling a bit uneasy about it.
View moreJuly 16, 2026
Destination: Paris
They gave us a same-class Toyota Proace with just over 1,500 km on it, basically a brand‑new car. We also took their full insurance, which made the whole experience a lot smoother and stress‑free.
View moreJuly 15, 2026
Destination: Paris
Excellent experience, the car was really new and in great condition.
View moreJuly 10, 2026
Destination: Paris
Really satisfied – the staff were super friendly and everything was handled quickly.
View moreJuly 6, 2026
Destination: Nice
We happened to get a brand-new car with less than 10,000 km on it, and the whole rental experience was excellent. The staff knew we already had our own insurance and clearly explained how to file a claim if we ever needed to. Before we drove off, the inspector noticed the gas tank was only half full even though the contract said it should be full, so he immediately updated the paperwork and noted that we’d be refunded for the half tank of gas (since the car has to be returned with a full tank). Overall, it was a fantastic rental experience and completely different from the negative reviews we’d seen beforehand.
View moreJuly 3, 2026
Destination: Paris
Definitely stick with the big rental companies—everything’s more reliable and hassle‑free.
View moreJuly 1, 2026
Destination: Marseille
Super satisfied with the whole experience.
View moreJune 29, 2026
Destination: Nice
Euro Car’s service was excellent. The staff were very patient, and the engineer at return was super friendly, professional and efficient—he checked everything and gave us the result right away. Picking up and dropping off the car at the train station was incredibly convenient. Perfect experience!
View moreJune 27, 2026
Destination: Paris
Pretty good overall.
View moreJune 19, 2026
Destination: Nice
Very satisfied
View moreJune 19, 2026
Destination: Tours
Really good overall.
View moreJune 17, 2026
Destination: Paris
We had the car for quite a long trip, 27 days in total. The first one they gave us had an issue with the AC, but as soon as we got to the branch they swapped it out for a new car very quickly.
View moreJune 12, 2026
Destination: Paris
The staff were really friendly and handled all the paperwork super quickly.
View moreJune 11, 2026
Destination: Paris
Accidentally booked a manual by mistake, so I was learning as I drove. Honestly kind of impressed with myself for pulling it off.
View moreJune 2, 2026
Destination: Nice
Everything else was fine, but the rental desk at Nice Airport was a bit frustrating. The lady at the counter was really pushing their own insurance. I told her I’d already bought full coverage, and she kept saying it wasn’t their policy and that I’d have to pay out of pocket first if anything happened. Only after I said I understood did she finally drop it. Then I proactively asked to add two additional drivers, and she told me we could add them when returning the car, that it wasn’t necessary at pickup. I actually believed her at the time, but that’s really irresponsible. If something had happened on the road and the drivers weren’t listed, the insurance wouldn’t have paid out! The more I thought about it, the more it bothered me. The next day I went back to Nice Airport to sort it out. This time a male staff member helped me, and he said of course the drivers should be added and paid for at pickup, otherwise there could be issues with the insurance. He added the drivers for me and, since I’d made a second trip to the branch to fix their mistake, he waived the fee for the second driver.
View moreJune 1, 2026
Destination: Paris
Service was great, really friendly and nice.
View moreMay 29, 2026
Destination: Paris
Service was great and the wait time was really short.
View moreMay 24, 2026
Destination: Paris
Pick-up and return were super easy, and the staff were really patient and helpful. Definitely a thumbs up from me.
View moreMay 23, 2026
Destination: Bordeaux
Super easy to find.
View moreMay 23, 2026
Destination: Nice
They actually gave me a brand‑new Fiat mini SUV, which was a nice surprise.
View moreMay 12, 2026
Destination: Paris
Everything was sorted in just 10 minutes.
View moreMay 10, 2026
Destination: Nice
They gave us a Peugeot 2008 as the actual car model.
View moreMay 8, 2026
Destination: Lyon
The staff at the rental company were all super friendly and really warm-hearted.
View moreMay 7, 2026
Destination: Paris
Really good overall – super convenient and I’m very happy with the service.
View moreMay 6, 2026
Destination: Nice
Great service.
View moreMay 5, 2026
Destination: Paris
Reliable car quality and super fast pickup and return.
View moreMay 4, 2026
Destination: Paris
Really friendly and helpful staff
View moreMay 4, 2026
Destination: Paris
Pretty good overall.
View moreApril 26, 2026
Destination: Paris
Very good
View moreApril 25, 2026
Destination: Nice
Car was in good condition and came with a full tank. I added full insurance at the counter for €52 per day, and the staff were very patient and friendly.
View moreApril 14, 2026
Destination: Paris
Really happy with this rental overall. They upgraded my car to a slightly bigger Renault model I’d never seen before, it was in great condition and the whole pickup process was really quick.
View moreMarch 27, 2026
Destination: Paris
Great service.
View moreMarch 18, 2026
Destination: Lyon
Everything was exactly as described on QEEQ: €100 deposit and no pushy upselling on extra insurance.
View moreMarch 13, 2026
Destination: Grenoble
Everything else was great, but we paid €100 to rent snow chains and they only gave us snow socks. When we were crossing a mountain pass in Switzerland, the local police required actual chains, so we had to buy another set on the spot for 150 CHF.
View moreMarch 11, 2026
Destination: Nice
Pretty solid overall, and the car was decent too.
View moreJune 16, 2026
Destination: Paris
The deposit was really low, which was a nice surprise.
View more