Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
September 19, 2026
Destination: Avignon
Got the car picked up in under a minute after I arrived, even 30 minutes earlier than my booking. Service was excellent.
View moreSeptember 17, 2026
Destination: Paris
Staff were really friendly and picking up the car was super smooth.
View moreSeptember 14, 2026
Destination: Paris
The guy at pickup said one thing, but the actual paperwork was different. Definitely double‑check everything before you sign and make sure what’s on the contract matches what they tell you in person.
View moreSeptember 12, 2026
Destination: Paris
Service was pretty good overall.
View moreSeptember 10, 2026
Destination: Bordeaux
Workers were nice and helpful but understaffed on the day we were picking up - there was a line of about 6 pick ups and only 1 of the 2 staff were trained to help.
View moreSeptember 4, 2026
Destination: Paris
No lines at all and everything went super smoothly. The guy who helped us explained everything really clearly.
View moreAugust 31, 2026
Destination: Tours
Service was great.
View moreAugust 29, 2026
Destination: Paris
Really happy with the whole rental experience, the staff were great. My only tiny regret is that I booked a Corolla wagon but ended up with an MG hybrid instead.
View moreAugust 29, 2026
Destination: Nice
Even before we decided whether to buy insurance, the staff were already really friendly. After we said we wanted full coverage, they were even nicer. We originally planned to just rent the car without insurance based on online advice and only buy full coverage when we got here, but the onsite full insurance turned out to be several hundred more expensive for five days than what we saw online. The upside is that all the scratches and scuffs on the car were handled quickly when we returned it, no arguments or haggling over damage fees, which was great. The car itself was in excellent condition and super easy to drive. The only thing I didn’t like is how complicated and slow their emergency assistance is. At one point we were being silly and didn’t realize the steering wheel was locked so the key wouldn’t turn. We called the roadside assistance number they provided and everything was in French. After a lot of effort we finally got to an English option, but it was just an automated system for submitting a request, and it took a full hour before anyone got back to us. On this point I really have to praise QEEQ: when we couldn’t get through to the local French support at all, QEEQ’s customer service stepped in, reached them, and gave us clear, helpful instructions on what to do.
View moreAugust 28, 2026
Destination: Paris
Easy to find, staff were really friendly, and the whole process felt totally stress‑free!
View moreAugust 21, 2026
Destination: Lyon
It was okay overall, nothing special but nothing bad either.
View moreAugust 15, 2026
Destination: Paris
The interior space in the Polo feels a bit cramped.
View moreAugust 13, 2026
Destination: Strasbourg
The staff were generally diligent and responsible, but their ability to handle unexpected issues really varied. When we picked up the car, we noticed the middle row right seat belt buckle wasn’t working. For safety reasons, the first staff member said we should change cars, but a similar model wouldn’t be available for at least two hours, which would seriously disrupt our schedule. He basically had no solution. About half an hour later, after the shift changed, a more experienced staff member took over. Once he confirmed the buckle couldn’t be fixed, he suggested we put our luggage on the middle row right seat, free up the rear luggage area, and drop down the extra seat there for a passenger. That way, we didn’t have to wait for hours and our plans weren’t completely derailed, and the issue was partially resolved. He also promised a €50 refund as compensation and asked for our bank details, but that refund still hasn’t shown up.
View moreAugust 13, 2026
Destination: Rennes
Car was in great condition, pickup and return were really straightforward, and the staff were very friendly and helpful.
View moreAugust 12, 2026
Destination: Nice
Very satisfied, super efficient.
View moreAugust 11, 2026
Destination: Paris
Overall everything was great, it’s just that the queue took way too long.
View moreAugust 10, 2026
Destination: Angouleme
Super satisfied with the whole experience.
View moreAugust 10, 2026
Destination: Marseille
Car rental service was pretty good overall.
View moreAugust 9, 2026
Destination: Paris
They’ll really push you to upgrade the car and add extra insurance, and if you say no they try to scare you with all kinds of worst-case scenarios. Just stick to what you want and don’t give in.
View moreAugust 9, 2026
Destination: brive-la-gaillarde
Really good experience—they upgraded me to a compact car with more room, it felt pretty spacious. The car was very new and the staff were super friendly.
View moreAugust 3, 2026
Destination: Avignon
Overall, the whole process was really quick.
View moreAugust 3, 2026
Destination: Le Mans
Wow, just awesome.
View moreAugust 3, 2026
Destination: Paris
There are a few rental companies whose names instantly make me feel at ease, and Avis is one of them. Big brands usually mean more reliable service. But this time the drop-off location info was a mess, and I couldn’t get through on the phone after trying multiple times—the branch number was basically useless. That’s why I can’t give a full 5 stars.
View moreAugust 3, 2026
Destination: Grenoble
Super efficient from start to finish!
View moreJuly 30, 2026
Destination: Montrouge
Everything else was great, but the deposit was insanely high.
View moreJuly 29, 2026
Destination: Marseille
No hard selling at the counter, which was nice. We originally booked to pick up in Marseille and return in Lyon, but our plans changed and we asked to return the car in Marseille instead—no extra fees at all. The car was in great condition and had CarPlay. Just remember to bring your own cable, and note that the CarPlay port is a regular USB-A if you want it to work. Overall, driving in France felt really relaxing; outside the big cities, it’s actually very suitable for road trips.
View moreJuly 26, 2026
Destination: Aix En Provence
They sorted things out right away as soon as an issue came up, and their attitude was excellent.
View moreJuly 25, 2026
Destination: Le Mans
The staff at the store were super friendly and helpful.
View moreJuly 25, 2026
Destination: Nice
Service attitude was okay overall. Honestly, Avis and Budget are basically the same counter—just pick whichever’s cheaper. The key drop box is only labeled Avis, no Budget, but that shouldn’t really matter. One annoying thing: when we booked, the main driver didn’t bring their physical credit card, and Apple Pay couldn’t be used for the deposit. Another person, listed as the second driver, tried to switch to being the main driver and use their own physical card, but the staff refused to change it. Really hard to understand their logic.
View moreJuly 25, 2026
Destination: Paris
Everything went smoothly overall. Everyone was professional and friendly, except for one female staff member I ran into at terminal 1.
View moreJuly 24, 2026
Destination: Paris
I really hope the actual car model can match what I booked.
View moreJuly 24, 2026
Destination: Nice
Overall a really good experience with the rental company, the staff were very friendly and helpful.
View moreJuly 22, 2026
Destination: Lyon
The car we originally booked was a bit small, but the rental company helped us switch to a more suitable one and the extra cost was reasonable. We’ve used this company a few times now, their service is solid and they don’t push any unwanted add‑ons. Overall, pretty good!
View moreJuly 22, 2026
Destination: Paris
Staff were pretty friendly and easy to talk to
View moreJuly 16, 2026
Destination: Paris
Service was really fast, but I still haven’t seen any charge go through yet, so I’m feeling a bit uneasy about it.
View moreJuly 16, 2026
Destination: Paris
They gave us a same-class Toyota Proace with just over 1,500 km on it, basically a brand‑new car. We also took their full insurance, which made the whole experience a lot smoother and stress‑free.
View moreJuly 15, 2026
Destination: Paris
Excellent experience, the car was really new and in great condition.
View moreJuly 10, 2026
Destination: Paris
Really satisfied – the staff were super friendly and everything was handled quickly.
View moreJuly 6, 2026
Destination: Nice
We happened to get a brand-new car with less than 10,000 km on it, and the whole rental experience was excellent. The staff knew we already had our own insurance and clearly explained how to file a claim if we ever needed to. Before we drove off, the inspector noticed the gas tank was only half full even though the contract said it should be full, so he immediately updated the paperwork and noted that we’d be refunded for the half tank of gas (since the car has to be returned with a full tank). Overall, it was a fantastic rental experience and completely different from the negative reviews we’d seen beforehand.
View moreJuly 3, 2026
Destination: Paris
Definitely stick with the big rental companies—everything’s more reliable and hassle‑free.
View moreJuly 1, 2026
Destination: Marseille
Super satisfied with the whole experience.
View moreJune 29, 2026
Destination: Nice
Euro Car’s service was excellent. The staff were very patient, and the engineer at return was super friendly, professional and efficient—he checked everything and gave us the result right away. Picking up and dropping off the car at the train station was incredibly convenient. Perfect experience!
View moreJune 27, 2026
Destination: Paris
Pretty good overall.
View moreJune 19, 2026
Destination: Nice
Very satisfied
View moreJune 19, 2026
Destination: Tours
Really good overall.
View moreJune 17, 2026
Destination: Paris
We had the car for quite a long trip, 27 days in total. The first one they gave us had an issue with the AC, but as soon as we got to the branch they swapped it out for a new car very quickly.
View moreJune 16, 2026
Destination: Paris
The deposit was really low, which was a nice surprise.
View moreJune 12, 2026
Destination: Paris
The staff were really friendly and handled all the paperwork super quickly.
View moreJune 11, 2026
Destination: Paris
Accidentally booked a manual by mistake, so I was learning as I drove. Honestly kind of impressed with myself for pulling it off.
View moreJune 2, 2026
Destination: Nice
Everything else was fine, but the rental desk at Nice Airport was a bit frustrating. The lady at the counter was really pushing their own insurance. I told her I’d already bought full coverage, and she kept saying it wasn’t their policy and that I’d have to pay out of pocket first if anything happened. Only after I said I understood did she finally drop it. Then I proactively asked to add two additional drivers, and she told me we could add them when returning the car, that it wasn’t necessary at pickup. I actually believed her at the time, but that’s really irresponsible. If something had happened on the road and the drivers weren’t listed, the insurance wouldn’t have paid out! The more I thought about it, the more it bothered me. The next day I went back to Nice Airport to sort it out. This time a male staff member helped me, and he said of course the drivers should be added and paid for at pickup, otherwise there could be issues with the insurance. He added the drivers for me and, since I’d made a second trip to the branch to fix their mistake, he waived the fee for the second driver.
View more