Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
June 19, 2026
Destination: Nice
Very satisfied
View moreJune 19, 2026
Destination: Tours
Really good overall.
View moreJune 17, 2026
Destination: Paris
We had the car for quite a long trip, 27 days in total. The first one they gave us had an issue with the AC, but as soon as we got to the branch they swapped it out for a new car very quickly.
View moreJune 16, 2026
Destination: Paris
The deposit was really low, which was a nice surprise.
View moreJune 12, 2026
Destination: Paris
The staff were really friendly and handled all the paperwork super quickly.
View moreJune 11, 2026
Destination: Paris
Accidentally booked a manual by mistake, so I was learning as I drove. Honestly kind of impressed with myself for pulling it off.
View moreJune 2, 2026
Destination: Nice
Everything else was fine, but the rental desk at Nice Airport was a bit frustrating. The lady at the counter was really pushing their own insurance. I told her I’d already bought full coverage, and she kept saying it wasn’t their policy and that I’d have to pay out of pocket first if anything happened. Only after I said I understood did she finally drop it. Then I proactively asked to add two additional drivers, and she told me we could add them when returning the car, that it wasn’t necessary at pickup. I actually believed her at the time, but that’s really irresponsible. If something had happened on the road and the drivers weren’t listed, the insurance wouldn’t have paid out! The more I thought about it, the more it bothered me. The next day I went back to Nice Airport to sort it out. This time a male staff member helped me, and he said of course the drivers should be added and paid for at pickup, otherwise there could be issues with the insurance. He added the drivers for me and, since I’d made a second trip to the branch to fix their mistake, he waived the fee for the second driver.
View moreJune 1, 2026
Destination: Paris
Service was great, really friendly and nice.
View moreMay 29, 2026
Destination: Paris
Service was great and the wait time was really short.
View moreMay 24, 2026
Destination: Paris
Pick-up and return were super easy, and the staff were really patient and helpful. Definitely a thumbs up from me.
View moreMay 23, 2026
Destination: Bordeaux
Super easy to find.
View moreMay 23, 2026
Destination: Nice
They actually gave me a brand‑new Fiat mini SUV, which was a nice surprise.
View moreMay 12, 2026
Destination: Paris
Everything was sorted in just 10 minutes.
View moreMay 10, 2026
Destination: Nice
They gave us a Peugeot 2008 as the actual car model.
View moreMay 8, 2026
Destination: Lyon
The staff at the rental company were all super friendly and really warm-hearted.
View moreMay 7, 2026
Destination: Paris
Really good overall – super convenient and I’m very happy with the service.
View moreMay 6, 2026
Destination: Nice
Great service.
View moreMay 5, 2026
Destination: Paris
Reliable car quality and super fast pickup and return.
View moreMay 4, 2026
Destination: Paris
Really friendly and helpful staff
View moreMay 4, 2026
Destination: Paris
Pretty good overall.
View moreApril 26, 2026
Destination: Paris
Very good
View moreApril 25, 2026
Destination: Nice
Car was in good condition and came with a full tank. I added full insurance at the counter for €52 per day, and the staff were very patient and friendly.
View moreApril 14, 2026
Destination: Paris
Really happy with this rental overall. They upgraded my car to a slightly bigger Renault model I’d never seen before, it was in great condition and the whole pickup process was really quick.
View moreMarch 27, 2026
Destination: Paris
Great service.
View moreMarch 18, 2026
Destination: Lyon
Everything was exactly as described on QEEQ: €100 deposit and no pushy upselling on extra insurance.
View moreMarch 13, 2026
Destination: Grenoble
Everything else was great, but we paid €100 to rent snow chains and they only gave us snow socks. When we were crossing a mountain pass in Switzerland, the local police required actual chains, so we had to buy another set on the spot for 150 CHF.
View moreMarch 11, 2026
Destination: Nice
Pretty solid overall, and the car was decent too.
View moreMarch 11, 2026
Destination: Paris
Pickup was pretty smooth, and after the self-service return they refunded the deposit really quickly.
View moreMarch 8, 2026
Destination: Nice
Service was really attentive and thoughtful.
View moreMarch 8, 2026
Destination: Nice
Really warm and friendly service.
View moreMarch 3, 2026
Destination: Paris
Service was great—everything was quick and hassle-free.
View moreMarch 3, 2026
Destination: Paris
Had to wait a bit to pick up the car, but the staff were really professional. Even with my poor English, communication was easy.
View moreFebruary 27, 2026
Destination: Paris
Pretty good overall, everything went smoothly with no issues.
View moreFebruary 21, 2026
Destination: Paris
Service was great and everything was handled really quickly.
View moreFebruary 21, 2026
Destination: Paris
Pretty good overall, no issues at all.
View moreFebruary 6, 2026
Destination: Paris
Service was really fast and pretty convenient.
View moreJanuary 19, 2026
Destination: Paris
Everything was ready nice and early, and the signs in the arrivals hall clearly pointed us to the right garage to pick up the car.
View moreJanuary 7, 2026
Destination: Paris
The car had a few scratches, but everything else was fine.
View moreJanuary 6, 2026
Destination: Paris
No cell reception at the underground parking lot.
View moreDecember 29, 2025
Destination: Paris
The rental counter is super easy to find – it’s the first one you see on level B1. The return car park entrance is right next to the exit, so dropping the car off is really straightforward too.
View moreDecember 24, 2025
Destination: Chessy
Service at this Avis Disney location was pretty good, but the all-electric Citroën C3 I got this time was honestly not great to drive, and the infotainment system was really unstable.
View moreDecember 13, 2025
Destination: Paris
The front desk staff were incredibly warm, attentive, and patient, taking care of every detail.
View moreDecember 9, 2025
Destination: Nice
Very satisfied – I’ve been renting from this branch for a long time and they’re always quick and efficient.
View moreNovember 27, 2025
Destination: Chessy
Pretty average.
View moreNovember 16, 2025
Destination: Paris
This company provided excellent service and an amazing experience, definitely the right choice.
View moreNovember 14, 2025
Destination: Paris
It's okay.
View moreNovember 3, 2025
Destination: Nice
It was actually Europcar, pretty good.
View moreOctober 29, 2025
Destination: Nice
The entire car rental process went smoothly. There was a small issue with the vehicle, but the lady at the store quickly resolved it.
View moreOctober 27, 2025
Destination: Marseille
The service is efficient, and both pickup and drop-off are very convenient.
View moreOctober 27, 2025
Destination: Nice
Very good, friendly, professional, and enthusiastic attitude.
View more