At the Europcar reception desk, they refuse to give the prepaid car, because it was made from another office. I have to wait more than one hour without answer what happened. It was too inconvenient for me.
The car was good but there was extra charge which we were not made aware on booking. We paid the amount mentioned and expected that to be the full price but was charged 20euro for cleaning the car which we were only made aware of during picking up the car.
We would have been fine if this was mentioned at booking but was not made aware at all and also the car was handed back fairly cleanly that other car rentals would have not charged extra for feels like this is added on to all purchases unless you buy a 9eur cleaning service during check-in mind you this is when you have no choice as you have already made your booking and payment.
The car rental place was impossible to find. We spent 1.5 hours around the airport went to the car rental place where all the companies were present but couldn't find any signs of interrent, the location provided to us in the email took us to a completely different place no where near where these guys were located and the phone number provided was going to voice mail through out.
Finally found out that interrent was the europcar stall at the car rental place with no signs anywhere expect at the desk in one corner. Unless you knew europcar were the parent company which we know now you would struggle to find them.
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