The mini program is terrible. The Yesaway WeChat mini program couldn't add my trip, and I had to contact them using the old-fashioned email method. Many Thai people in Chiang Mai speak Chinese, which is an advantage. However, the car was really bad—no rearview camera, no smart console, and the engine was very noisy.
The instructions said to look for the pick-up staff at the international arrivals area, but no one was there. The provided phone number couldn't be reached, and there was no storefront in the airport. It was very frustrating not being able to contact anyone after landing.
The airline had delays for both outbound and inbound flights, which was really frustrating. Despite this, the staff patiently waited even late at night, and their response and handling were incredibly fast.
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