All went well

Although I had purchased full insurance from the rental company and prepared a credit card for the deposit, the staff kept pushing their insurance. Even after showing the English version of the contract stating I had full insurance, they refused to acknowledge it. When they tried to process the deposit pre-authorization, they made mistakes and it showed as failed. However, after calling my credit card bank, I confirmed that the first attempt was successful and had an authorization code. The car rental staff refused to verify this, seemingly forcing me to buy their insurance or they would cancel my reservation! It took two hours to finally get the car, greatly affecting my schedule. The pre-authorization occupied £1250 of my credit limit. Appealing this seems like a long wait. Extremely unsatisfactory!

The car was fine. There was some delay on pick-up due to incorrect address of Easirent desk at Gatwick in the pick up instructions. They could not explain the error.

The QEEQ instructions to get to the Easirent desk at Gatwick were incorrect. The instructions said to go to the Crowne Plaza Hotel in Crawley. When I got there, I called Easirent and was told to catch a taxi back to Gatwick airport terminal. I reported this to QEEQ but have still not received a refund of the taxi fare. (The instructions to drop off the car in Manchester were also misleading).

GOOD SERVICE

I live in UK for one year and I frequently rent cars in online companies. However, the terms and conditions of the easyrent are very different from the other companies and it was not emphasized the need for a credit card and a deposit of 1500 pounds for a one-day rental. So, I lost my money and had to find another car in a very small amount of time. I'm extremely disappointed.

Like: Price
Dislike: People who gave me car was not friendly