Terrible experience! The car was not delivered on time as scheduled, and we had to wait for nearly an hour with our 8-month-old baby. The staff's broken Chinese was not the service we needed. When we finally got the car, the pre-booked baby seat wasn't installed, and it took a long time to get it set up. Additionally, the rental deposit we were asked to pay has still not been refunded after more than two months!
“Even with a slight Qeeq platform issue, a very smooth experience. Yesaway were great.”
About YESAWAY:10.0/10
Yesaway were amazing. The car was spotlessly clean (25k on the mileage). The staff at the handovers were very helpful, kind and efficient. Great communication with the team through WhatsApp to arrange pickups and drop offs. Nice touches in the car with phone holder, usb charger, and an umbrella. Thank you to all the team at Yesaway Chiang Mae, you were awesome.
About QEEQ:9.0/10
I had a little tech hiccup with the platform that I couldn't see my booking in the app the night before pickup. I had email confirmations but not the voucher. Luckily the customer support staff I contacted on the app were great and resolved this very quickly. Thank you
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Great experience and definitely will book again with both EasyRentCars and YESAWAY.
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