Good rentcar

Service was okay but could use some improvement.

Top-notch service, enthusiastic, and very patient. Better than my last experience with another rental company.

On line it said that collision and theft was $8.98 but I got charged $34.95 per day. False advertising. I had Liability but not comprehension and told the attend. I was surprised at the added cost so a slightly more than $200 plus $8-98 per day rate turned into almost $450. On top of that it was dark out and the car was backed up near a barrier. I looked for the obvious faults in the car condition but didn't see down low near the under carriage that a red reflector was broken. I saw it later when I had ease of seeing the full rear of the car. When I turned the car in I mentioned it to the attendant and he said yes it was already noted. So the Q is, how many people got charged to repair this problem when it was not their fault?

Like: Unlike our car rental experience previously, we prepaid over internet and there were no ‘hidden fees’ on arrival.
Dislike: Too long at check out Second driver should be included

Like: Seamless, fast and easy drop-off. Good price, even with different pick up and drop off cities.
Dislike: Wait for initial pickup was pretty long.