予想以上にひどい状態の車だった

Quick return process

They wrongly withheld my deposit and took three months to return it.

When picking up the car, it took 20 minutes possibly because the vehicle wasn't ready. However, the rental process was simple and quick, and the staff were friendly for both pick-up and drop-off. The 11-seater petrol manual van was upgraded for free to a diesel automatic. Excellent! Very satisfied with this rental experience.

Didn't manage the car I selected. Got a Honda city instead. Moderate maintenance for the car. The wheel toe alignment seems like drifted a little bit. You can feel it when drive on straight and flat road. Is quite dangerous if drive too fast during cornering. I think the car I got is too heavily used, because phuket have alot bump and uphill/downhill sharp corner especially going to patong area. Suggest the rental company do more often on car maintenance. Overall is still ok.

Yes. I got better offer through the auto rebooking. Thanks easy rent.