Great all round

Initial car booked was intermediate the earlier car allocated was awfully stinking & was changed next day however was provided a compact car one segment lower than what I had booked

Very far from Gatwick Airport. Also the shuttle service frequency is after every 30 minutes. Prepare to wait with no response on phone number.

When picking up the car the woman marking the damage was totally obnoxious as was the driver who picked us up at the airport. The young chap behind the counter started off okay but when getting into discussions with the damage marking lady he became slightly rude and wouldn't listen. On returning the car what a totally different experience the 2 guys checking in the car and young man behind the counter so much better. Pity the others couldn't learn from them

Car wasnt clean. Staff were helpful and professional

Was not allowed to pick up the car as they would not accept my husband’s credit card, the one that paid for the car, for the deposit. I, the driver, do not have my own credit card. We had to go back to the airport and spend £103 for another car through Europcar.