jerk at counter beware

N/A

The rental car smelt like smoke.

Great service at the counter

I had requested special services ie a wheelchair. The staff at Advantage sent my partner outside to get help. The staff outside sent my partner back to Advantage claiming they should provide the wheelchair assistance. After all the back and forth we eventually received wheelchair assistance from an Advantage employee.

The booking platform was a bit challenging and not very intuitive. After tinkering around I was able to book my reservation.

We were threatened by the girl who did the paperwork for the pick up. I did not realize that it only included one driver so we opted not to add that she said if my husband was caught driving he would go to jail for theft. Then when we mentioned going to California she tried to force us into buying a toll package she said there were hidden toll highways everywhere and no way to avoid them and each time it would cost us $50 - We chose not to get that either but instead register the rental through California Tolls- This experience affected the trip I have NEVER felt fearful driving a rental but this time the anxiety was high. We will NEVER use Advantage again.

Car had wear off tires. It was completely unsafe for our family. Also advantage charged $200 deposit instead holding it. It eventually means that as foreign currency cards will be charged a thefty conversation fee. Very disappointed