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Live chat Email us Service Code: 4088310035
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Would not use again

Reviewed: Sat, Sep 14, 2019
About SURPRICE RENT A CAR: 8.0 /10
The car was new but the gear box had been clearly ragged about and reverse was easy to slip in to, few marks and scuffs but generally a good, large estate. The baby child seat that we paid over €50 for the week was useless. It was not secure using seatbelts and it was well used, it had no isofix base. The shuttle on collection did not have a car seat either and my baby had to sit on my knee. The pick up process was slow and painful. On both occasions (pick up and drop off) I heard many complaints about extra charges. We were also charged extra as the credit card was in my partner’s name and we had to add her as a driver, even though the t&c’s said if the cc was in the name of someone else, further ID may be required. Overall I think I will pay more in the future for collection at the airport, Surprice clearly need more staff and a smoother more streamlined pick up process.
About QEEQ: 10.0 /10
Booking was very easy. Cancellation and price watch was simple and beneficial. I will use easyrentcars.com again
Compact | Ford Focus Estate or similar

Relevant Reviews on SURPRICE RENT A CAR Faro Airport

Peter

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Mini | Fiat 500 or similar
Reviewed: Sat, Sep 14, 2019
“I advise not to rent from Surprice”
About SURPRICE RENT A CAR: 8.0 /10
I advise not to rent from this company, although the prices are attractive. Between 8 p.m. and 8 p.m., a € 35 surcharge is requested to pick-up or bring the car. This while they advertise as a rental company for Faro Airport! Picking up after 8 p.m. is a real problem because they have 1 employee at the office. In my case there was a waiting time for more than an hour and a half. They give me a different car than ordered and the car was parked in a dark corner and the gas tank was not full. The car had to be inspected in the dark, so that a small scratch on the bumper was not noticed. When returning the car a few days later, the employee immediately walked up to the almost invisible scratch on the bumper and said that this would cost € 215,-. There was nothing to argue against this because the damage was not mentioned on the form! The car rental for 5 days actually came to € 300. It's better to rent at a famous brand such as Herts or Europcar, to prevent disappointments afterwards
About QEEQ: 10.0 /10
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Economy | Seat Ibiza or similar
Reviewed: Fri, Sep 13, 2019
About SURPRICE RENT A CAR: 6.7 /10
dirty windows, inside, outside. dirty car.

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Economy | Seat Ibiza or similar
Reviewed: Sun, Jul 7, 2019
“Tons of hidden charges resulting in us walking away without a car, we spent less on taxis!!”
About SURPRICE RENT A CAR: 2.0 /10
We did get to take the car we booked. Hidden charges galore totally more than €200 at SURPRICE, charge for collection after 8pm, they wouldn’t release car without their insurance even though we had separate cover for a year, didn’t except AMEC and wanted to charge for second driver in order to use a second persons card. Addition changes for toll road machine. Stead clear of this company
About QEEQ: 8.0 /10
Booking was easy but will think twice next time and go with one of the more we’ll known car rental companies

J.Slade

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Economy | Toyota Yaris or similar
Reviewed: Mon, Jun 3, 2019
“Excellent service”
About SURPRICE RENT A CAR: 10.0 /10
Excellent service
About QEEQ: 10.0 /10

T.Meads

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Mini | Peugeot 108 or similar
Reviewed: Sun, Apr 28, 2019
About SURPRICE RENT A CAR: 9.0 /10
the car was perfect for the two of us, we were pleased with it for a small car very comfortable, it was not clean inside or out, apart from that happy with the car, the only issue I have is the drop off was not clear on my booking papers it said drop off at airport the shuttle driver said to park the car at car park 1 and pointed out where to park, it was not clear on papers from rental desk where to return car it gave a map of location but no return details, this needs to be made clearer, we would use this company again.
About QEEQ: 8.0 /10
dont know about the price drop but were happy with the price paid, booking was easy, will use this site again, thankyou

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