Have not used this 24 hour rental before but will book again in LA. Upgraded the car easy pick up and drop off. Saved $25 a day for a bigger car so why not??
The staff was kind and considerate, the process was easy, the car was average, no frills, the radio didn't work. But all-in-all it was a good experience
they charged extra $34 plus tax for an upgrade which i did not requested. when i asked about why the total increased from $64 to $136, the staff said difference was due to tax. the new total was not good value for the 2 days rental, to have rented from a very short of hands car rental company, took long time to pick up and return car.
Even after I had entered my phone number & email address in the Web App and again in the iOS app when I was reserving the car, Rental 24h had no record of me in their computer. As a result, this caused them to have to search for my reservation utilizing MY PAPERWORK. Thank goodness I had the documentation!
The rental car is cheaper than I expected. No light was in the car. The windows and doors locks all were manual. I'd waited for more than 30 mins for the shuttle car pickup (I was the 2nd customer pickup) and another 10 mins to pick up the 3rd customer. Waiting for 10~15 mins for the rental car paperwork.
Rental 24h gave us a dirty car with a tire that was damaged. And when the tire went flat, it turned out that the car didn't have a complete jack, so we ended up stranded, relying on strangers for help putting on the spare tire. They gave us a $20 credit for our trouble and then wouldn't return our phone calls. Horrible.
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Rental 24 exceeded my expectations
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