A améliorer dans l’ensemble

The car rental price is much cheaper than other well-known companies, but there are extra charges when picking up the car! This company said that the full insurance I bought through the rental website was not theirs and required me to charge 2450 euros as a deposit, which exceeded my French credit card's single transaction limit. Then they immediately suggested that I could charge only 400 euros if I paid an additional 20 euros per day as a fee. So the actual rental cost was 20 euros more per day compared to the booking price on the website! Although overall still cheaper than big companies like Hertz, this kind of trick is very annoying! In my over twenty years of renting cars in Europe, I've never experienced this before; usually, paying for insurance means no deposit required. True to their company name (Surprice=Surprise). The staff was nice, but this trick was unexpected. I saw that everyone was discussing with them for a long time, and the waiting time to pick up the car was quite long. I recommend not renting from this company.

Surprice staff was rude and did not want to help us what so ever. They told us if we wanted to extend our reservation ONE DAY, that it was going to cost 600euro... not total- 600 additional euro for one day. They were trying to take advantage of two young American girls in a foreign country. Thank god easyrent cars helped us with their excellent customer service and speedy responses.

Easy rent cars.com saved us- we had to change our itinerary and extend our trip one full day. They were so quick with their responses to emails and helped us book another day with the car.

Horrible car, payed 3000 dollars for a 2016 car with bold tires, dirty on the inside , no gas , bad brakes, and the staff with no experience , rude to the customer, and when i told them that wasn’t the car i rent it they sad tgat they didn’t have any more car to give me, horrible experience not coming back to this campany.

La voiture était comme on le souhaitait et les agents étaient très pro.

J’ai dû appelé le service client pour avoir plus de précisions. Temps d’attente rapide et conseillé à l’écoute et très pro.

Compte tenu de l'affluence environ 20/30 mn pour partir avec la voiture. Personnel sympa multi langues. Une meilleur information sur le net concernant les cautions diverses permettrait de faire un choix plus objectif