The overall service was quite good. The staff members were friendly and helpful. I originally wanted to rent an SUV, but I missed the chance as they were quickly rented out. Driving on Koh Samui really calls for an SUV. On the first day, while going uphill, the bottom of the car had a minor scrape. I had only purchased the basic insurance during the car rental process, but later at the store, I upgraded to comprehensive insurance, though it did not cover tires or the undercarriage. When returning the vehicle, they just gave it a quick look, and I was good to go. It was very convenient and reassuring.