Overall, it was okay. Possibly because I purchased their insurance, the deposit refund was very quick—I received it shortly after returning the car. The only downside was the shuttle driver. She arrived late and showed no sign of apology. We had a bit more luggage, and as we were loading piece by piece onto the vehicle, not only did she not help, but she kept rushing us, claiming that being late would incur penalties. We ended up sweating profusely trying to hurry. If she was worried about penalties, why not arrive earlier or on time? Their approach is truly puzzling. The car they gave us had a broken rear windshield wiper, but everything else was fine.