Overall a really smooth experience. Staff were super friendly, everything went quickly and easily. The shop isn’t inside the airport but it’s quite close, and they arranged pickup and drop-off for us. Since we had a big group (7 people), they even sent two cars to shuttle us.

Waited very long during pick up, I have contacted them much more earlier before departure

Super easy and user friendly

The pick-up and return locations are actually easy to find, located in the parking lot opposite the terminal. However, there is no fixed service counter, and you need to contact the agent in advance. The service staff has a good attitude; although his English is fairly basic, he managed to communicate everything clearly through gestures and explanations. There were two unexpected aspects: first, the deposit needs to be paid by card, but the refund is given in cash (you can choose between Indonesian Rupiah or US dollars). If refunded in Rupiah, you'll need to find ways to spend it before boarding; if refunded in US dollars, there'll be a currency exchange loss. Second, the IC card used for tolls requires a prepaid fee, and any unused balance will not be refunded.

The staff's attitude was excellent.