The service is okay, but there's no Chinese service. Fortunately, I understand some English; otherwise, it would have been impossible to manage. The main issue is the rental policy, which feels like a bully contract. Initially, I booked to pick up the car in Chiang Mai and drop it off in Bangkok, so there was an extra fee for returning the car to a different location. Due to a change in plans, I switched to picking up and dropping off at the same location in Chiang Mai, but despite multiple attempts, the extra fee wasn't refunded. I find this unreasonable!

The counter staff did not help me good enough and spent a long time to finish the process. they did not give any attention to the customers. As well as, they down grade the size of car for me, gave me a smallest size car to me. I had to tell them , I had reserved the 1500 cc car but they tried to give me the 1200 cc car(Honda Brio). This was a bad experience I got from Chic Car.

Counter staff at chic rental was incredibly helpful and courteous, beyond my expectations for customer service despite a language barrier they went above and beyond to ease the process

I have booked multiple vehicles and each time the reservation was accurate, great deals with plenty of choices

Some scratches on the car body but overall good condition and well maintained. Staffs at the counter was friendly but the staff at the pick up could have been a bit more helpful with the explanations.

None

In car very bad smell