Picking up the car was very convenient, it's just right there. But they didn't recognize the insurance we bought on QEEQ and scared us into buying their insurance for over $100.

I waited a terribly long time for my car which is understandable because I rented it during busy season. But then after over an hour of waiting some cars of the class over the one I reserved showed up but the staff refused to upgrade me and proceeded to make me wait another full hour until my class car came. All through this last hour they kept on reassuring me that my car will arrive in just ten more minutes, just fifteen more minutes, because obviously they couldn't tell me that I will have to wait another hour. I was under the impression that the common courtesy of rental car companies is to bump you up a class if they don't have your car especially if you had already payed for it beforehand. Making you wait a bit is fine but over 2 hours is ridiculous.

Very unfriendly staff when I was returning the car. It wasn't clear where to park it. And some of the staff yelled at me to move the car away without even telling me where to park it.

they charged me tax on the tax