The process went smoothly, and the car was very new. I originally wanted a Fiat 500, but I got a Fiat Panda with over 2000 kilometers, which is an upgrade. Unfortunately, the Panda doesn't look as good, and the clutch is hard to press. I bought full insurance at the store, which was more expensive than online.
They claim to offer a no-deposit option, but you must purchase a mandatory €159 insurance to waive the deposit; otherwise, the deposit is €1700. When I returned the car, one staff member kept complaining. I parked a bit too close to the neighboring car on the driver's side, and he, unable to squeeze in due to his size, started questioning how I parked and why it was done this way. Furthermore, when returning the car, we were in a hurry to catch a flight, and I asked if he could speed up. He rudely responded with comments like 'You should have come earlier. We don't care, you must plan ahead.' His attitude was extremely poor. While waiting for him to check the car, he even unlocked our car doors to show another customer, explaining things like 'This car is this or that,' which added to the negative experience. If giving zero stars were possible, I would have done so.
I didn't notice that I brought a VISA card without a chip, which resulted in being unable to pick up the car. The full amount was charged and could not be refunded. It's my own fault.
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