The car I received was a Nissan Micra. In no way is this car in the same category of a VW Polo.

1. They don't have our Nissan Pulsar car ready when we reach there 2. They offer a smaller Nissan Micra and asked us to return the next day to exchange 3. And they offer an no need to fill petrol offer to us, so we returned the car without fill any petrol 4. They do not open until 8am, so they asked as to return the car at 730am without lock the door and leave the key inside the car

KEDDY didn’t give any instructions about how to find their office or notice me that they work with europcar. When I found that information online, I went to the office and they told me that they half different policies that KEDDY. They price that I have booked had extra fees and the full insurance that KEDDY have given me didn’t work with europcar. The worst experience ever.

I had to make a creditcard deposit of 700 euro’s if there would be damage, ik had to get it Bach afterwards bij easyrentcars, but would cost me 150 euro administration costs (for europcars) dat could not be refounded. Luckey nothing happend....

I asked the pick up/ return location Europcar staff if the car could be delivered to the place where I was staying and I was told that since I booked my car online I should speak with “the internet”. Poor customer service and bad approach.

When we picked up car had huge scrape down side. Was told not to worry it had already been noted. We then videoed the damage of the car before leaving airport. We go to return the car & lady tells us their is a huge scrape on the side of the car!! We showed her video she said ok... Unaccepetable. & we should have never been given a car with a huge scrape on it it need to be fixed before renting out.