The customer service was all automated voice messages, making it impossible to reach a real person. We filled the tank and drove only ten kilometers, yet they claimed the tank wasn't full upon return, seems like a scam. Renting from Adelaide to Melbourne, there were toll points along the way that we weren't informed about, and later they charged high service fees on top of the tolls. It's all a rip-off. They are blacklisted, and I will never rent from them again!