Great value for money

Got upgraded. The folks there were very friendly and helpful. It's difficult at first to locate the shuttle bus but as this was the second time, it was easier.

It was hard to find the pick up point, and it took quite a while to be picked up. The staff were good and helpful. However, we were given a much smaller car than booked. I didn't notice until it was too late because we were in a hurry and then we couldn't access areas we were supposed to be able to. We consequently got a $300 flat tyre which I had to pay for. There was not offer to refund us. I tried to call ACE during the rental period and could not call them direct. I left a message on the national number with no response.

There were some things which needed to be fixed on the car: if we had stayed in the Sydney area, I would have taken it back to the airport location and changed it. But we drove down the coast several hundred miles and were not happy to curtail our holiday and take the time to go back to Sydney. So I told the friendly Ace staff when I returned the car. They tried to refund some of my payment, but the computer system prevented it. So I had no compensation for things being wrong.

No need for improvement!