The folks can converse in japanese as well as chinese or english.

They send reminder both pre & post rental, very efficient.

Very smooth rental service and good English speaking staff. While the pick-up location is about 5min drive away from the airport, then rental company is very responsive on LINE and provides very clear information where they come pick you up at the airport and without much waiting.

Staff were very helpful! I can contact the staff directly by using line or WeChat, and they answered my questions immediately. It is very convenient. Staff can speak putonghua and English which avoid the language problem!

Efficient an convenient for my booking! Will book the car thru it again

Hokkaido Rent a Car was extremely professional. Communication via Line was great and we were picked up (and dropped off) at the airport after around 10 minutes. Great service! Thank you :)

Booking via Easyrentcars was very easy and communication also. I first made a mistake after booking but cancelling the booking was no problem and rebooking it to. Had no problems and would definitely use the service again.

Good and fast service.

More information could tell customers just for ETC machine rental fee do not included.