When we arrived to collect the car the aeroport office was closed. Getting hold of a member of staff proved very difficult. Eventually they sent a van to collect us and take us to their depot. It was a very frustrating experience

Good

Very good

Love you

I waited a terribly long time for my car which is understandable because I rented it during busy season. But then after over an hour of waiting some cars of the class over the one I reserved showed up but the staff refused to upgrade me and proceeded to make me wait another full hour until my class car came. All through this last hour they kept on reassuring me that my car will arrive in just ten more minutes, just fifteen more minutes, because obviously they couldn't tell me that I will have to wait another hour. I was under the impression that the common courtesy of rental car companies is to bump you up a class if they don't have your car especially if you had already payed for it beforehand. Making you wait a bit is fine but over 2 hours is ridiculous.

waited a long time. extra unexpected charge

Staff at the Tel Aviv desk were extremely slow and not very helpful. I had to queue for around an hour to be served. Then the man serving me didn't tell me the car required an immobiliser code. So after dragging all my luggage to the car, I found it wouldn't start, so had to go all the way back to the desk to have the immobiliser code explained, then go back to the car again. In total it took about 90 minutes meaning I was driving to my destination in the dark.