The car provided is never the one I reserved.

You need to wash the car before returning it. They took a deposit for half a tank of fuel when I picked up the car and refunded it upon return. I originally booked a Ford Focus, but they said it wasn't available at pickup and gave me a Hyundai instead. The car was very new.

Didnt expect it to be manual. Otherwise fine.

The booking hadn't been passed onto staff here, so no car . We got one they already had bit it had been sitting for weeks, it was absolutely filthy, acorns and free branches under wiperblades. It had to be sent for wash so we lost an 1hr 30mins of our rental time. It was also not full of petrol. Lady we dealt with in Polis was very good.

Perfect service

Thanks for your help