Honestly, a company's service quality is best shown when something goes wrong. The rescue was quick, and of course, the local police were very helpful. They changed our car to an automatic one, and our trip was not delayed.

The chain store is very professional.

All the paperwork was done in about 10 minutes, and they even gave us a case of water.

It's okay, but the staff were not very friendly.

The car pickup process was straightforward. The staff marked the required fields on the form for me to fill out, which was convenient. The car I rented had over 30,000 kilometers on it, but its condition was still okay despite having many scratches. However, the white color of the car made these less noticeable. The staff showed me where the spare tire was located, then did a walk-around to document all existing scratches.