After being at the counter for nearly 20 minutes and being told that I could not use my company card which had my name on it to pay for the car, and going back and forth as to why I had to use my personal credit card, the lady finally ran my company card only to (of course) find out that the car had already been paid for and that payment could be processed on the card. In the middle of this experience, I asked the lady to cancel my reservation and was told that I could do it online that she would not do it for me (even though no one was waiting in line to do so). Upon walking away and reviewing my reservation, I learned that at 9:30am it was 30 minutes past the time that I could cancel - so I went back up to the desk where it seemed obvious that she knew I wouldn't get the money back should I have canceled.
She then proceeded for at least ten minutes to talk me into buying insurance, which I already have but of course according to her it wouldn't be enough should I have an accident. After calling my insurance company to confirm, of course I had the coverage needed to deal with any accident issues. She then proceeded to try to talk me into buying a Sunpass because she said I'd spend more than $60 going to Orlando. Which I didn't, I spent $10 for the entire trip. Lastly, I was told that because I was going to Orlando that I didn't have unlimited miles as my email confirmation said, I had 150 miles per day and that I should have read through the terms and conditions. How about Easirent ask a question through the reservation process about where the destination is and let people know about the mileage cap on the front end instead of just saying it'll be 89 cents per mile extra now that a person cannot cancel the reservation.
All in all, I was incredibly frustrated with the process, as were the three people standing in line upon my return to the company window. Two of the three couples canceled their reservation at the window due to their own frustration. Never again.
good service. Car clean, good conditions.
I just not happy they push me to buy toll road card when it is not as necessary as they said and it is more than $40 usd. If you will rent a car in Florida there is more options for transit, not mandatory buy the toll card. The rest was good.
The wait for the vehicle was horrendous and I almost missed my interview because of it. I had even reached out to make sure I would get the keys immediately and was assured it would be a quick process. After a 25 minute wait for the shuttle I was told there was a minimum of a 30 minute wait to receive the vehicle and was given a number. If the woman in front of me hadn't switched numbers with me I would have missed my interview and it would have been a completely wasted trip from NY to FL.
“I feel mislead about the price. I was charged more than quoted unfairly and it's not been corrected”
About Easirent:8.0/10
The car smelled of cigarette smoke from the previous user. I'm not a smoker and this was disgusting. I was shown the car from the outside but not the inside so I was not aware it was that bad. Also, the quote was not billed. Instead I had to pay more and this was not made clear in the search process for your service. I had the insurance coverage I was supposed to have and should not have been billed additional fees. I would use this service again due to convenience, and I'd know to get in the car before leaving to be sure a smoker had not used the car previously. If... you can honor the quote given. I need to come back again to that area specifically and would hope to use your services, but not with the over billing process.
“Never Again
I will never ever try to rent anything from here. Worst experience ever”
About Easirent:2.0/10
Terrible service as they refused to give me the promised 12 passenger van. The staff at the counter said they have the 12 passenger van but reserved for higher up people. And then the manager named Gordon lied and said they don’t have any 12 passenger van. I saw several 12 passenger van in the lot and took picture of it. This is a scam.
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