The airline had delays for both outbound and inbound flights, which was really frustrating. Despite this, the staff patiently waited even late at night, and their response and handling were incredibly fast.

Very satisfied

Very polite throughout the process

Professional and enthusiastic customer service

Terrible experience! The car was not delivered on time as scheduled, and we had to wait for nearly an hour with our 8-month-old baby. The staff's broken Chinese was not the service we needed. When we finally got the car, the pre-booked baby seat wasn't installed, and it took a long time to get it set up. Additionally, the rental deposit we were asked to pay has still not been refunded after more than two months!