I booked an automatic SUV, but when picking up the car, I was initially given a manual SUV. After discussing with the counter staff and explaining that we couldn't drive a manual, they responded politely and provided a replacement. However, after completing the paperwork again, I found out that the replacement was a small sedan with a very low chassis, not an SUV. Considering road conditions, I insisted on getting an SUV. They informed me that if I specifically wanted an automatic SUV, I would need to wait for one to be transferred from another location. After waiting for more than half an hour and repeating the procedures once more, I finally received an automatic SUV. The entire process took over an hour.

Service and queue time are okay, but it would be better if someone could accompany us to the car and teach us how to use it.

The car was a dacia sandero, noisy, tinny, no aircon, poor ergonomics, doors too springy, top of the doors too sharp, so much so one sprung back and made a bad cut in my cheekbone, which wasn't good; considering i'm a haemophiliac.

Excellent process, no problems

They made us hire a new insurance, so we needed to pay 100€ more… not going to coming back.

Great little car , purely used to get us to and from airport

Great service