When I went to pick up the car, the one I reserved wasn't available. There were no other cars either, only a van left. How can I trust a big company like yours if you don't even have a single car available?
Atlas was amazing, their Customer Service Representative-Javie was amazing, one of the best I have ever met, he did everything fast and with easy and he went out of his way to help and make our experience pleasant and we were extremely happy with everything.
Everything is good except on one day in Cape tribulation , the car didn't start when we finished and try to go back to our hotel at 4:30 PM. There is no service in the area. Luckily a tourist took us to the restaurant to use the land line and we call road assistant and they order a tow truck to help us. At 5:30 PM , suddenly the car can start and we cancel the tow truck. We were scare because it was getting dark and it was a long way to go back.
We still do not know what was wrong with the van, but finally everything is OK
I waited a red shuttle at pick-up point for more than 15 mins. I wasn't happy with that. By the time I got my car, it was already 7:45am. My schedule became very tight because I had to get on the ship by 8am and I nearly missed it.
Please think about how to organise for picking up a customer having a booking from 7am.
“Fabulous value for money and excellent customer service!”
About Atlas:10.0/10
Ditto to the same comments above...Couldn’t have had a better experience or better service
About QEEQ:10.0/10
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Atlas CAIRNS AIRPORT
Augus Toby
-
-
-
-
View more >G.Thapar
-
-
-
-
View more >M.Tong
-
-
-
-
View more >T.U
-
-
-
-
View more >L.Ganotakis
-
-
-
-
View more >