The car AVIS provided was very different from the one I had reserved. The car was in poor condition overall. We were in a hurry to pick up the car and get on the road, so we didn't notice that the engine belt was very tight until after we started driving. On the highway, the car couldn’t reach a speed of 100 km/h. Because we were rushing, we didn’t ask for a replacement. Upon returning the car, they claimed that the jack in the trunk was missing. We explained that they didn’t thoroughly check the items on the checklist when we picked up the car, and they didn’t charge us extra. (Interestingly, we rented two cars, and though we saw the jack in the other car when returning it, it wasn’t there when they checked.) In the end, the issue was resolved smoothly. My friend rented a car through QEEQ later and after returning it at the airport, the rental company provided free transportation to the airport, which was a nice gesture since the return location was a bit far from the terminal.
This time, I rented from Avis in both Jordan and Israel. Before the pandemic, I felt that Avis had newer cars and relatively better prices. However, this time I was a bit disappointed. The cars were older and there were fewer models to choose from. Especially at the rental location in Israel, I almost couldn't rent a car because the trunk was too small. When I wanted to pay extra for a larger car, they told me there were no other options, despite it being the off-season. This location was actually quite big with plenty of cars in the parking lot, but most of them were for sale. This was the first time I saw Avis selling cars, and there were more cars for sale than for rent. I guess the three years of the pandemic had a big impact. I hope Avis can recover soon.
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