average

Portugal

Reviewed: Thu, May 23, 2019

About SURPRICE RENT A CAR: 7.3 /10

Well, first of all they never answered the phone when we tried to call to inform them that our flight had been changed and that we would arrive earlier. So when we actually arrived, they were not quite happy. Still, we got the car. But then, they asked for a credit card, which we had, but didnt want OUR credit cards so they made us pay an insurance to cover the "risk" of not having a credit card. Anyways, the car was fine and we were pretty satisfied with it. Just the employees were a bit off.

About QEEQ: 8.0 /10

Mini | Peugeot 108 or similar

1 days rental

Relevant Reviews on SURPRICE RENT A CAR Faro Airport

B.Capsey

Portugal

1 days rental

Mini | Peugeot 108 or similar

Reviewed: Thu, Jun 13, 2019

“No complaints at all. Small nearly new Fiat was excellent for the week, exactly what was required.”

About SURPRICE RENT A CAR: 8.3 /10

NO problems at all. A small map to help people find P4 at the airport would be useful.

About QEEQ: 10.0 /10

All worked well. No problems

Flavio P.

Portugal

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Thu, Jun 6, 2019

About SURPRICE RENT A CAR: 9.7 /10

Quick and without any type of hassle! Would for sure use again even if a little bit expensive.

About QEEQ: 10.0 /10

G. Brown

Portugal

1 days rental

Economy | Seat Ibiza or similar

Reviewed: Thu, May 23, 2019

“Disappointing service in light of a breakdown (of a new car!)”

About SURPRICE RENT A CAR: 4.7 /10

Hired a Seat Ibiza or similar - received a Toyota Yaris, which is more of a budget model than I would have expected. The car was brand new though so that was a plus. Initial pickup was fine, but car was experiencing major faults when idling - twice the engine fully cutting out at busy roundabouts. Decided car was not fit to drive so once we finally got the car going again we drove back to the pickup point. Service centre were very quick to identify a loose battery connection, and also told us (then!) as to a trick with the Yaris that needs a double-pump of the clutch. Can't fault the service staff, as quickly resolved the issue. Annoying not to be told about the clutch particular though, as that should have been mentioned at collection of the car. Car was ok for the rest of the trip. Most annoying part has been communication with the head office since, where I have asked for some compensation to cover fuel and road tolls we incurred as a result of going back to the collection point to have the car fixed. Very little understanding and no empathy whatsoever. Really disappointed with this and won't recommend this company as a result.