Do not use this service

Worst possible operation possible. Transportation didn’t meet needs of family size. Never responded to my emails. Rude when called to talk to rep on phone. I was told owner is out of the country and can’t do anything to make it right. Was going to be given another van but was lied to about it being rented... it had a flat tire. I took a picture in case you forget. Also the upcharges were definitely a blindside considering I was told the toll pass would activate at no charge... my receipt says $50. That’s not free. Being told I could go rent somewhere else last minute is a joke. Scam of a business. I will be posting online to make future renters aware.

- When I arrived you have to call the office and they come pick you up. He told me to meet him under the sign that said 'Copa' outside. Not being familiar with the airport it was a bit difficult to find. - It took a little while when we got to the office for them to get all my information in during the check-in process. - The car was in okay condition, there were remnants of what looked like duct tape from taping the doors shut at every door. - Bringing the car back there was only person covering the office. They didn't post a note on the door with a contact number or anything that noted they were out of the office bringing another client to the airport so it seemed more like they weren't open and raised a little bit of panic. - It was not an express checkout like some of the bigger car rental places where you drop the car off and there is a shuttle and you go. It took some time for them to complete the return paperwork of the car. - They put a $500 hold on my credit card and I was charged (not a lot but annoyingly so) for them to run my credit card upon returning the car to get the deposit back. - I received the car with 1/4 tank of gas and was told that was how I needed to bring it back. With a 2 hr drive ahead of me at 9:30pm I was annoyed that after the check-in process I now had to also find a gas station to fill up - but trying to judge how much gas you need to fill up to bring back a 1/4 tank is stupid and ended up having gas left over that could've been money in my pocket.

Luis the counter person was very courteous friendly and professional

Extremely disappointed. Hidden cost that was only explained at the counter. Representative had a pay up or leave attitude. Will not rent from them again.

The car was fine but it took forever to pick up the car. 1 person worked there. Extra fees were added in unexpectedly. I would never rent here again.