The chain store is very professional.

The pickup location was at the domestic arrivals section, which made it really difficult for us to find. The taxi driver called them, but we had no idea how they communicated. He eventually dropped us off at a shopping mall near the airport and left us there. We had to find our way to the rental office by ourselves. However, the rental and return process was smooth.

Satisfied, good value for money, relatively new vehicle.

The rental car company staff were very friendly and provided excellent service. The vehicle had less than 20,000 kilometers on it and was in good condition.

No Chinese service. An unused spare tire was found to be flat when returning the car. The same person who handled the pickup directly opened the trunk and took out the tire. We had no choice but to pay extra. Strongly suspect the tire had a slow leak which couldn't be detected during pickup.