I ordered fiat500L and got Aygo. Not a similar class

Getting to the pick up location was difficult. We had specified that we wanted a car that was at the airport, not offsite. This was disappointing and added an hour to the pick up time. There were not many signs, and only a small shuttle from the airport which meant a long wait. Once there, there was many additional costs that were not outlined in the original rental. Including a €35 fee for late pick up, which was really the company’s fault for taking so long to shuttle all the customers. Staff at the check in desk were rude, and short tempered when we asked them to repeat the details of the overage charges. They must understand in their line of work there will be a language barrier. The car itself was great, but would never rent from this company again. It ended up being just as much if not more than renting from a nicer company in the airport terminal, and not worth wasting time with rude staff and lugging bags across the airport.

We did get to take the car we booked. Hidden charges galore totally more than €200 at SURPRICE, charge for collection after 8pm, they wouldn’t release car without their insurance even though we had separate cover for a year, didn’t except AMEC and wanted to charge for second driver in order to use a second persons card. Addition changes for toll road machine. Stead clear of this company

Booking was easy but will think twice next time and go with one of the more we’ll known car rental companies

The shuttle came right as we were getting to the pick up location and it was a short drive and easy check in process. We added a day last minute and then didn’t need it but still had to pay (understandable but wish they would have made that clear when we added on). Return was quick and easy as well.

Really affordable online reservation system, a third of what it would’ve cost otherwise.

It was a very pleasant surprise not to be given the hard sell for insurance and for that reason alone I would use them again.

Like: Had a great time, loving Portugal, people and service
Dislike: Nothing.