I ordered fiat500L and got Aygo. Not a similar class

Waited about 2 hours to get car

Diffcultés de récupération du véhicule. Aucune aide de personnel. Problème administratif . Solution trouver au bout de 2h. Personnel non chaland . Pas agréable . un regret d’avoir choisi surprice rent a car. Difficultés de communication avec le personnel faisant mine de ne pas comprendre.

The car is okey, but the pick up isn’t at the airport, you have to wait for a van to pick you up and take you somewhere else, which made our drop off very complicated because we were far from the airport.

Had to wait 10 to 15 minutes for pick up of shuttle bus and depot about 10 mins from airport and difficult to fined when returning car We were charged another 35 euros as they said we were late but when booking the car rental we stated pick up time 8.00pm and we were there at 7.50pm and suttle bus didn't arrive till 8.05pm also told if we used the toll bridge by mistake we would be charged another 35 euros other car rental companies would just charge us the toll bridge charges so we will not be hiring from Surprice again

est ce que la toyota aygo est vraiment l’équivalent d'une fiat 500 L??? Une plus grande transparence sur d'éventuels frais qui pourraient êtres engendrés par un retour hors des horaires d'ouvertures du bureau.........