Great Car and Customer Service/ Missing Apple air tag
Alice M.
Puerto Rico
Reviewed: Tue, May 14, 2024
About ACE:9.0/10
The people were kind and courteous. The car was great, clean, and perfect for what we needed. They got us checked in and out super fast. I enjoyed renting from them. Definitely, will use them when we go back to PR.
On a separate note: I did have an Apple Air tag on our keyring that I forgot to take off. I did call twice and no one could find it, even though it pings that it's at the car rental location. I'll call again to see if they found it.
About QEEQ:10.0/10
I love the price drop! Cheapest car rental I could find! It was great.
Recommended. No surprise fees or hard sells—BE SURE TO READ THEIR RULES. Kind employees. If you don’t bring a copy of your coverage for the car itself and for liability don’t blame them for you not reading. You’ll also slow the line for everyone else.
“The price was different when we got to Ace Rent a Car”
About ACE:7.3/10
Price was different when we got to Ace Rent a Car and we pay a deposit on Easyrentcars.com that didn’t count on the rent place. So, we lost that money.
“Car was exactly what I was looking for, plus price beat all other competitors for that week.”
About ACE:9.7/10
Was presently surprised when I found out Ace rental in Puerto Rico was Charlie since prior experiences with Charlie rental were always excellent!
About QEEQ:10.0/10
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Customer Service
Great Car and Customer Service/ Missing Apple air tag
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