Good price, but not like for like vehicle

The staff are very patient, serious and responsible.

The pickup location is in the city, very convenient.

Upgraded to a larger vehicle which was great

Problems with the booking, the staff of Budget didn't accept the booking. They told this price cannot sale and take a lot of time to call back to Easy rent car staff and budget, brussel I have to re schedule my plan.

Nice staff and good help but when I complaint with the above problem, No good offer to reimburse my time loss, just only offer coupon code which I cannot use it on deadline

I booked an AUTOMATIC medium SUV . Upon arriving at Brussel we realized that medium SUV is actually aford focus... Than the agent convinced us to upgrade the car (for extra money of course). We got an infinity Q50 - which initially seems to be a nice car however it was old (over 40,000 km) and not well maintained. It was dirty and did not function well. We were stuck few times because the key ID was not identified - "incorrect ID". Then the engine just died and the car had to be towed. We had to fight for a replacement - no body at Budjet-Avis cared that we are a family with 2 kids, lots of luggage - stuck with no car. They offered us the smallest class, manual, as replacement (I didnot drive manual for 30 years!). After fights and a loss of a day vacation we got a manual car - lower class!!! No compensation!! we paid for an automatic higher class car, we lost a whole day. We expect a compensation before taking other measures.