Cheap price doesn't mean poor service - thank you!!

They did not inform us in advance that we had to use a VISA card and freeze 1200 euros.

On the morning of March 15th, I found the car wouldn't start. The rental company came to the rescue and insisted it was my fault for forgetting to turn off the lights (though I was sure everything was off). Miraculously, the battery went flat again at 3 PM on March 16th, almost making me miss my flight. In frustration, I abandoned the car and left. They then blamed me again, saying the driving time was too short to charge the battery. I said I didn't leave the car parked for an extended period. After the flight, I discovered unexpected charges on my credit card: 160 euros and 460 euros. Even though I had full insurance, their refusal to acknowledge the battery issue was infuriating. This is what you get for renting a car for 50 RMB per day from this company. The rental platform didn't promptly contact the rental company to resolve the issue; I had to follow up myself. I wanted to ask what would have happened if this issue occurred when driving to a cliffside two days earlier.

Was forced to pay extra at pick up as they wouldn’t accept insurance paid for at booking. Said it wasn’t valid as it wasn’t their own insurance. (Actually didn’t pay and took the risk). Then wouldn’t accept my bank card so had to add my husband as a driver to use his card which cost more. None of this made clear at time of booking. Man was incredibly unhelpful.

Was expecting a large wagon as per what was imaged /ordered the one given just managed to fit us in which made it a uncomfortable ride

Would be good to have staff wearing a t-shirt or shirt with the company logo on it. We were told to meet “a guy wearing a grey t-shirt” outside to collect the car. Also at busy times additional staff are needed when collecting/dropping off cars