“Customer service were poor. Picked up the car slightly early and was charged over half the cost of t”
About GOLDCAR:8.0/10
Car was lovely and clean and brand new. Customer service in pick up was poor. Insisted on paying an early pick up charge even though the car was ready and waiting and I was only slightly over the allowed pick up time. one staff member said I could pick it up to 2 hrs early while another said it was 30 mins.
About QEEQ:10.0/10
Great service as I had to cancel and rebook my car due to travel changes.
they scammed me, claimed damage that was already there. also upgraded the damage tier to TIER2 scratch larger than 30 cm, scratch was 5 cm
insurance payed back but gave me lots of paperwork
“The time spent on pick up was over three hours. Only one person serving about 10 customers. Awful”
About GOLDCAR:2.0/10
I will never ever use GOLDCAR again. The car conditions were disgusting, filthy, dirty with a red light on the dashboard indicating that the car needed service. On arrival there was only one person serving about 10 customers.
-1h20 d'attente pour prendre un véhicule réservé à l'avance.
-Arrivé à 21h50, je dois me débrouiller pour trouver du carburant, réservoir vide au départ.
-Facturation de 122.20€ au départ alors que mon bon de réservation mentionne le contraire.
They messed up the pick up and drop off. The confused the registration in the car. They sent an automatic email to say my car had been returned one day earlier than it should have been and it took 1.30 minuets to sort things out when i returned the car. They also tried to push sell thier insurance ..even when i proved i had insurance they tried to say they did not accept American Express credit card. When they did accept it. They are a very bad company
About QEEQ:8.0/10
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I chose a car for a reason; not having a similar class of car available is a major failing.
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