Make a mistake on booking and didn't add the excess insurance. Couldn't get easy rental to add it

Il nous a fallu 5 heures pour récupérer la voiture .Il nous on fait attendre 5h pour récupérer la voiture à l'aéroport. et des amis y sont venus 2 jours avant c'était la même chose.Ils louent les voitures mais il les ont pas alors qu'on avait réservé un mois à l'avance.

Tried to sell us additional insurance at time of pickup. Tried to charge for damage already present at time of pickup.

Needed to have more than 1 person on check-in desk. There were at least 6 other customers behind us - we were 3rd in the queue on arrival.

I will never ever use GOLDCAR again. The car conditions were disgusting, filthy, dirty with a red light on the dashboard indicating that the car needed service. On arrival there was only one person serving about 10 customers.

Absolutely shocking experience. The details in agreement were totally different than the actual state of car. When I challenged Goldcar staff about tire-pressure monitoring system warning light being on I was told it's ok (it's not ok where I am from, it's serious safety issue), then I have noticed the fuel tank was empty where my contract stated I'm renting car with full tank and returning it with full tank. I was once again been told that it's ok an I can return car empty, too. And when I asked if that is a common practice that contract doesn't match reality the answer I received was "THIS IS MALTA" Very unprofessional approach.