Very good, the staff at the rental company were very friendly. I had never driven a car that required pressing the brake to start the engine, so I struggled for a bit. In the end, I had to call the staff up to the parking lot to help me.

Visited Czech Republic during the National Day holiday in October, booked a Ford Mondeo manual or a similar model, but was given a Peugeot 5008. Everything was satisfactory until returning the car. Since it was my first time renting, I was a bit careless. During the return, I checked the car with the staff but didn't take photos. To my surprise, by the end of February, I saw an additional charge of nearly 1500 RMB. I contacted the rental company and received a photo showing severe scratches on the rear bumper, which were obvious like children's graffiti on a wall. I asked the company why such obvious damage was discovered so late and why they charged me. They just apologized for the late discovery and insisted it was our fault. Very dissatisfied, I will never rent from this company again.

The counter @Krakow airport was not open until 8:00 am..and there was no key drop box..Should improve.

I love Easyrentcars.com, very convenient and always keep promise.

Smooth and fast. The condition of car is good. The altitude of customer service is terrible.

Staff behind the collection desk spoke perfect English, understood my requirements and did not try to pressurise me into buying any 'add ons' I did not need. There was a short delay on pick up as they where busy and we had to wait for the car to be washed. One thing to note was that the service warning came on half way through our hire.