nice experience but you should not be rushed

Second rental experience. According to Zuzuche's policy, a notarized Mainland Chinese driver's license should be accepted at the time of pickup. However, Green Motion staff only acknowledged international driver's licenses and refused to rent the car unless we purchased their full insurance. Due to our urgency and after communicating with Zuzuche's customer service, we eventually bought the company's full insurance to get the car. No actual policy was signed, raising doubts about its validity, and it felt like an extra charge. During the waiting period, we encountered two other groups of Chinese renters facing the same issue. When returning the car, they claimed there was new damage even though it was already marked at the time of pickup. The staff's attitude was terrible and unreasonable. When we asked the staff who marked the damage during pickup to confirm, they refused. After threatening to call the police, they reluctantly let us go but rudely escorted us out of the store. Additionally, due to a shortage of cars at the port, the airport staff initially promised to drive us to the port for free when we returned the car. After the unpleasant experience, they acted as if the promise was never made, citing reasons like being short-staffed or lacking driving licenses. It was only when we threatened to film and complain that they fulfilled their promise. Overall, the service experience was extremely poor, and regardless of whether it was specific to this location, we will not choose this company again.

Everything else was fine, but there was an extra waiting fee... When we provided the flight number and pickup time earlier, this was not mentioned.

When I made reservation I reserve car VW Passat ESTATE or similar, because we are 5 persons and quite many luggages so we need space. What we get was maybe from next car group, but car space was small. There was quite big Work to get all luggages fit to given car. + we have babycarries also. So, im disapointed because car space was not what we expected!!!!

Nice staff

Good

Car condition was very bad. You can't give that car to customer. Very long time to wait for pickup. But other things are very good.