Bad experience.

So happy Advantage was still open so we could pick up our car since our 2nd flight was cancelled and rebooked 6 hrs later. I was able to call to make sure Advantage would still be open and a car would be available and also reassure my husband we wouldn't be stuck without a car. We had to extend our time with the rental car and Advantage was great to work with. We kept the car for 5 more days. The only negative was the smell of the car. Previous smokers, I would imagine, permeated that stench and the smell seemed to get stronger everyday.

Easyrentcars was easy to work with and the price watcher let us know it found a better price and saved us $53.

Counter help was friendly but very pushy to purchase amenities, i.e. upgrade care, insurance, etc. I had my personal insurance card, she didn't even look at it and kept telling me if we didn't get the extra coverage and then had a problem we would have to pay rent for every day the car was out of service. She quoted me a rate of about $26 for the additional insurance, I very specifically told her my insurance had full coverage on all rentals, but she kept pushing. When I asked if the $26 was a rate for the full time of rental and not daily, she said yes, it was for the full term. So I caved and purchased it so we could get on with our vacation. I didn't look carefully enough at the contract before signing it and now see that I was billed the $26/day vs. for the entire term. I should have looked more carefully before signing, but she should have been honest with me as well over the terms and cost.

Everything was efficient and friendly - no problem

N/A

The shuttle was very late picking us up. After the person at the desk spent 15 minutes trying to upgrade me to a more expensive car she spent just as long persuading me with hard sell tactics that I needed more insurance. Being tired after a 10.5 hour flight I lost the will to argue and then paying for the extra insurance and deposit was equally stressful. When we first saw the car the outside was dirty and had damage to the front bumper. It was the only car available so we had no choice but to take it. In all it was a very unpleasant experience.

Staff lied about what insurance was needed. First representative said we were at the wrong counter, couldn't find our reservation, second guy found it in two seconds, then lied and ripped us off with the insurance.