BOSNIA AND HERZEGOVINA CAR RENTAL REVIEWS

Very satisfied.

Due to a flight cancellation, we took a subsequent flight and arrived 4 hours late to pick up the car, around 6 PM. The staff seemed a bit impatient during pickup. However, during the return, there was staff at the parking lot to assist, which was quite good.

I recently had a fantastic experience with Abbycars! From start to finish, everything was handled smoothly and professionally. I want to give special recognition to the representative who assisted us—he truly went above and beyond to ensure we were well taken care of. His friendly demeanor, attention to detail, and willingness to help made the entire process stress-free. Thank you, Abbycars, for providing such outstanding service and for having exceptional staff who genuinely care about their customers!

Outstanding customer journey on the platform

The overall service attitude was quite good, and they carefully checked all the details with me. When picking up the car, they marked all existing damages, which was helpful. However, I hope the car wouldn't have so many rental company logos. Additionally, even though I had already washed the car before returning it, I was still charged a €15 cleaning fee for insufficient cleanliness.

The process is simple, car pickup is fast, and there are no upselling or hidden charges.

Excellent service and great attitude.

Pretty good.

Very satisfied

The service was pretty good, but the car's condition was average and somewhat basic.

Wheego does not have a specific office location at Sarajevo Airport. You need to call them in advance, and they will deliver the car to the airport parking lot. The staff who delivered the car was very friendly and went over the rental agreement in detail, pointing out minor scratches and damages on the car. They charged a deposit of 900 Marks on my credit card and specifically mentioned that the car must be returned with a full tank and cleaned, otherwise, additional fees would apply. Everything was clear and transparent. They also wished us a pleasant trip. Since the explanation was very detailed, I carefully inspected the car again, which caused me to exceed the free parking time, so I paid 4 Marks when exiting the parking lot.

Satisfied

Very satisfied. The car return inspection was quick. Now just waiting for the deposit refund.

Excellent

Satisfied

Extremely satisfied

Their cross-border service fee is 120 euros, which is higher than other companies. It's more suitable for long-term cross-border rentals, but for three or four days, other companies are cheaper. They provided a Skoda SUV, which is about the same size as the older model of the Tiguan.

Overall satisfied, but it seems problematic that I have to wait an unknown amount of time after returning the car to confirm its condition and get the deposit refunded. Shouldn't the inspection and result be done immediately when I return the car?

Initially, it was difficult to locate the store as there were no foreigners renting cars here, but the service provided by the staff was excellent once contacted.