Europcar Car Rental with Van

The lady at the front desk was excellent.

Great, both pickup and drop-off were very convenient.

Very satisfied, the staff are nice.

Arrived at the airport at 11:30 PM, the counter was already closed. Contacted them via WhatsApp, and they quickly drove the car to the terminal entrance to pick me up.

This was my first time renting a car in Europe. I compared many official websites and finally chose QEEQ.

Excellent service.

It's okay, pretty standard.

Satisfied overall, except for vehicle maintenance. The exterior was clean and new, but the engine oil light came on the second day, and I had to buy oil to refill it myself! The steering wheel vibrated at high speeds.

Very satisfied

The service was just so-so, and the car wasn't a Corolla but a small SUV I didn't recognize. It ended up being my first time driving an SUV, and it was even a right-hand drive one, which was funny since I'd only ever driven hatchbacks or sedans before. Luckily, there were no scratches or accidents.

Upselling products, incorrect car model provided, misleading service

Very satisfied

Overall good.

Overall pretty good. They suggested upgrading the car model and additional insurance, but didn't push further after refusal.

Picking up the car at the counter at night was slightly slow, and a deposit was required, which they said would be refunded within two weeks. However, picking up and returning the car at the parking lot was very quick.

The car is very old.

Excellent

Excellent service.

The overall process was smooth and efficient.

The staff was friendly and the car was easy to drive.

The counter staff were very enthusiastic, but they kept persuading me to upgrade my car. In the end, I fell for it. I originally booked an Audi Q3, which was more than enough for the two of us. However, the staff told me there were no Q3s available and that there was only one option in the same category, but it was extremely unattractive. I ultimately decided to upgrade and ended up paying double the price for a different car. It feels like a tactic to make you spend more by upgrading your car.

Excellent!

Very good

The overall service was fine, but Canadians are slow-paced, and the car pickup process was especially slow. The customer ahead of me took over half an hour to complete.

Overall satisfied, there is an airport shuttle bus.

The app marked the wrong store location, completely unacceptable!

Very satisfied with the service; the staff had a great attitude, the car was in excellent condition, and it was a brand-new vehicle with only 11 kilometers on it.

Very satisfied.

Excellent service, very attentive and responsible.

Short queue, convenient and flexible.

Pretty good.

Very good.

Overall, it's acceptable, but the car wasn't cleaned at all. The windows and exterior were very dirty. I had to get cleaning solution myself to clean it, otherwise the windows were completely covered in bug remains.

Excellent

Excellent!

Very satisfied

Very satisfied

The car rental company was overall acceptable. However, when returning the car, the staff specifically checked the underside of the car by hand and claimed there was a scratch, charging 70 euros for it. That area is typically not inspected during pickup, so it was hard to explain the reason. It felt like an unavoidable situation. Fortunately, I applied for insurance reimbursement, and QEEQ assisted promptly in handling it.

Very satisfied, it was completed in 10 minutes.

Pretty good.

Overall very good, just like the description. Since I purchased full insurance, I skipped the insurance they recommended, paid the deposit, and that was it.

Very satisfied. Although the credit card guarantee amount during pickup was high (30,000 dirhams), it was released the day after the car was returned.

Paid in full, but couldn't pick up the car at the store as it was rented to someone else.

Fair enough.

Overall, the process was smooth. They didn't push insurance and proactively informed us that if issues arise, the store would deduct the deposit first, and individuals would handle claims with the car rental app later. The car pickup process was quite organized and straightforward.

Pickup and drop-off were very convenient.

Very satisfied.

Satisfied

Many locations and highly efficient.

Very satisfied.