Enterprise Car Rental with Pickup Truck

The pickup and car exchange went smoothly. I paid a little extra to switch to a BMW 120. The car was manufactured in December 2024 and is very new with excellent condition.

The entire Turkey trip was enjoyable, but the only unpleasant experience was with this car rental company. The pickup location was not at Terminal D, and it took a long time to find it. They kept pushing me to buy insurance and were extremely unprofessional.

The pickup and drop-off process is simple and convenient.

Very satisfied, the car is in good condition.

Very satisfied

Very satisfied.

Good service!

Average

Very satisfied!

Good vehicle condition and excellent service.

Overall satisfied, except for the promotion of insurance.

Overall satisfied, still waiting for the deposit refund. The rental company said it would take 7 days, but not sure how many days it will actually take.

The car pickup service was excellent.

The process was a bit slow; we waited for an hour. It was a relatively small store, and when we arrived, a local was arguing with them because the car they rented had no fuel in the tank. However, when they served us, their attitude was excellent. The car was new, the model was modern, and it came with advanced features. It had built-in Google integration, so there was no need to connect via CarPlay, use cables, or mount a phone holder—it was very convenient.

I rented a Ford, which is a locally-made British car. It doesn't have a reverse radar! Additionally, the rental price for this car is lower than what I paid, essentially giving me a downgraded vehicle. The car constantly showed warnings, such as oil lamp, maintenance alert, and low battery! We were right in the middle of the highlands near Edinburgh, far from any villages or service areas, and I was extremely worried during the drive, which affected the trip. I reluctantly drove it to Edinburgh, and the warning lights disappeared. During the car return, the rental company inspected it and claimed everything was normal.

Not bad.

I've rented from this brand several times and have always been very satisfied.

Average

Efficient and convenient.

The young man who assisted us was very friendly and provided a detailed introduction. We purchased full insurance at the store, so the return process was extremely easy. We simply handed the keys to the staff, and after a quick inspection, everything was fine.

Overall, everything was normal and very good.

Smooth booking process and convenient service.

Para mí la mejor reserva y gestión de mi vida. Cliente para toda la vida!

This time we were provided with a slightly larger Volkswagen than the T-Roc, with only 18,000 kilometers. It was perfect because we had a long trip and needed a new, high-performance car.

Highly recommended.

Excellent provider

Satisfied

Very efficient. Initially provided a Renault, but the rear wiper had a minor issue, so they quickly replaced it with a Ford.

The process was quick and efficient. I’m quite satisfied with the car this time. It has a spacious interior and great performance.

Pretty good.

Satisfied

Quick and straightforward.

Satisfied

The staff at the pickup counter were very easy to communicate with.

I booked a sedan Toyota Corolla, but the store gave me a hatchback instead. Please note, sedans and hatchbacks are classified into different categories when booking, with hatchbacks being a lower tier. Since I had a lot of luggage, I had to switch back to a sedan. After discussing with the staff, they insisted that I booked a hatchback. I showed them a screenshot of my order and explained that, although it was in Chinese, the image clearly showed a sedan. Eventually, they reluctantly gave me a sedan Toyota Corolla, but they told me it was only because I rented it for one day; if it had been multiple days, they wouldn't have accommodated me. I'm not sure who is to blame here, but the experience wasn't pleasant. Additionally, the car's condition was one of the worst I’ve encountered in years of renting. The trunk seemed to have been in an accident, with large gaps. The mileage was near 60,000, which is quite high. The seats and door panels were filthy, with even some graffiti from a marker.

The vehicle provided was not the one I reserved, but its condition was excellent. I'm satisfied.

Very good

The overall service was acceptable, but the store was hard to find, making both pick-up and drop-off quite inconvenient.

Very satisfied, no hassle, no upselling. The car was very new with only 20,000 miles.

Good service.

I booked a Mazda CX-5, but ended up with a VW T-Roc, which is noticeably smaller. This made the entire trip inconvenient as the trunk was always fully packed with luggage. Every time we loaded or unloaded, we had to remove the trunk partition first. During one of these instances, we accidentally misplaced the partition. When returning the car, we were fined 400 euros for this, which felt opportunistic and unfair.

The car pickup and return process was very efficient, and the service was good. No aggressive upselling of insurance.

The car was casually rinsed with water before being handed over and wasn’t dried, leaving noticeable spots due to hard water in the UK. The interior also had dust and fingerprint smudges on the screen. When returning the car, they suggested returning it clean, but honestly, it didn’t affect the return process. Their attempts to upsell insurance felt a bit unfair—if you don’t buy their insurance, even a small damage the size of a billiard ball would cost £2000. Yes, you read that right, 2k!

Very satisfied, efficient, and timely reminders.

Very satisfied with the service, the staff handled everything quickly.

Overall very satisfied! At the store, we upgraded to a larger car upon our request. We also purchased full insurance, so they didn't inspect for minor damages when returning the car. The vehicle was a bit old, having been driven 70,000 kilometers, but the deposit refund was super fast—we received the cancellation notification the next morning! This rental company offers great value for money!

Excellent!

When picking up the car in Brighton, the staff assured us that they would notify the Oxford team to arrange transportation for us to the Oxford station when we returned the car. However, when we returned the car on time, the Oxford staff claimed they had not received any notification, so there was no driver available to take us to the station. We had to ask the Oxford staff to call a taxi, and we paid for it ourselves to get to the station. This made us feel deceived, which was very disappointing.

Very efficient.

Very satisfied.