AVIA Car Rental

It's better to choose a major car rental company. This smaller one finds various ways to charge extra fees. Firstly, the car rental company in Slovenia required an €80 cross-border fee. Considering this, the slight savings from choosing this smaller company were not worth it. Secondly, they kept pushing for insurance add-ons. Later, because I didn't purchase insurance, I had to pay €362 for a small scratch on the wheel rim. It turns out it would have been better to buy the insurance.

Extremely satisfied, they provided a brand new car with only 800 kilometers on it, very lucky. Both pickup and drop-off were very smooth and convenient.

They were very detailed with the car damages, which were many. Customers are expected to check the car in details and take photos and videos, otherwise it is very likely you will be charged with those damages when returning the car. They are very detailed and thorough with checking!

Excellent service. However, the interior cleaning fee is unreasonable.

The flat tire occurred on a weekend night, with the damage on the side of the tire, making it irreparable. Customer service told me to handle it myself, but I couldn't stay where I was, as it would delay others' accommodations and ticket bookings the next day. In the end, I had to call roadside assistance to replace the tire. The following day, I arrived in Zagreb and replaced a pair of tires as required by the rental company. One flat tire ended up costing me three tires.

The cross-border fee is much higher compared to other rental companies, charging 80 euros.

The AVIA staff were very professional and explained everything clearly. The guides led us to the parking lot to pick up the car, and the vehicle was in great condition with just over 17,000 kilometers. We were upgraded from a Volkswagen Golf to a Peugeot 3008. However, there were long lines at the AVIA counter while other counters were relatively empty. The rental company is reliable and worth recommending to friends.

Good service and overall high quality. Booked a Peugeot 2008 but received a Jeep Avenger.

Excellent.

Very satisfied.

Satisfied

They claim to offer a no-deposit option, but you must purchase a mandatory €159 insurance to waive the deposit; otherwise, the deposit is €1700. When I returned the car, one staff member kept complaining. I parked a bit too close to the neighboring car on the driver's side, and he, unable to squeeze in due to his size, started questioning how I parked and why it was done this way. Furthermore, when returning the car, we were in a hurry to catch a flight, and I asked if he could speed up. He rudely responded with comments like 'You should have come earlier. We don't care, you must plan ahead.' His attitude was extremely poor. While waiting for him to check the car, he even unlocked our car doors to show another customer, explaining things like 'This car is this or that,' which added to the negative experience. If giving zero stars were possible, I would have done so.

This company has hidden numerous high charges beyond the initial order, intentionally overcharging customers. They leverage vehicle deposits and completely refuse to return funds as a form of coercion. Counter and reception staff are frequently absent, requiring calls and extended waiting times. The specified return time is strictly enforced, yet the location for pickup and return is completely incorrect, being several kilometers apart. They exploit fuel policies and strict return times to impose high additional charges on customers.

The service was excellent, and the staff was incredibly friendly.

The staff at the counter was very friendly and efficient. She briefly explained the contract terms and mentioned that since we had already purchased full insurance through the rental platform, there was no need to buy additional insurance from the rental company. The car we received was very new, and the parking lot staff pointed out all the existing scratches so we could take pictures. They also explained the fuel type and return process before leaving. Returning the car was very straightforward. The staff walked around the car, checked the fuel level by starting the engine, and that was it. Around 20 days after returning the car, the pre-authorized deposit was refunded.

Very good

Avia's service is quite reliable and follows standard practices. When picking up the car, they clearly informed me that purchasing additional insurance could reduce the compensation required in case of an accident. Confident in my driving skills, I chose not to buy extra insurance, and there were no unnecessary troubles during the car return.

The location in Zagreb was easy to find. They asked if I wanted additional insurance during the process, but everything went smoothly. Returning the car at Dubrovnik Airport took a bit of searching, but the inspection process was seamless.

The explanation was very clear, and the waiting time was short.

Very satisfied.