ACE Rental Cars, Auckland City Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - Auckland City Information, Car Rental Instructions & Policies

Address

154 Victoria Street West, Auckland CBD, Auckland, New Zealand

Telephone

+64 9 367 6350 / 0800 502 277

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -13:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	NZD 200-500	30-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Not allowed:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500-5900 for other car models.

NZD 5500 for Volkswagen T-cross,

Theft Insurance Excess differs by car model:

NZD 0 for other car models.

NZD 5500 for Volkswagen T-cross,

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

10.9 mi from Auckland Airport

Railway Stations

0.6 mi from Britomart Train Station

3 mi from Baldwin Ave

3.6 mi from Greenlane

Hotels

0.2 mi from Star Victoria Serviced Apartments

0.4 mi from Grand Millennium Auckland

0.4 mi from Avani Metropolis Residences

Other Landmarks

0.3 mi from Sky Tower

0.6 mi from Auckland Harbour Bridge

1.9 mi from Mount Eden Domain

CHECK RATES

Map view of ACE Rental Cars Store Location

coordinates: -36.847979798496 174.75921619835

Location Images

ACE Rental Cars-Auckland City-240232-store

The Rental Desk

Guest Reviews

Total points： 8.6 / 10 Very good

Vehicle condition: 3.3
Vehicle cleanliness: 2.0
Spaciousness: 2.0
Counter staff: 3.3
Pick-up location: 2.1
Drop-off location: 2.0
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

S.Oshiro
Auckland
8.3 /10 Very good
Reviewed: Saturday, February 2, 2019
I haven’t got deposit fee $750. I was wondering when you will return this cost.
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D.Johnson
Auckland
7 /10 Good
Reviewed: Tuesday, April 9, 2019
The car had milk or something previously spilled in it. The car really stank and was very unpleasant. I wouldn't give that to a paying customer. Disappointed we paid for the rental and got given a car that clearly had a bad smell. Disappointing considering the rest of the process was great.
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GibberdR
Auckland
7.7 /10 Good
Reviewed: Tuesday, July 30, 2019
No information transferred from Easyrentcars to ACE
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Z.Skolnik
Auckland
8.7 /10 Very good
Reviewed: Sunday, December 1, 2019
Car broke down and they had me up and away within the hour. Alongside the tow to my next destination, they gave me a replacement car the day after. Was great service, very happy.
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R.Dsouza
Auckland
10 /10 Excellent
Reviewed: Tuesday, February 4, 2020
Awesome people
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Saturday, November 25, 2023
Prix et service
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Lucy Wyat(t)
Auckland
2 /10 Poor
Reviewed: Sunday, February 24, 2019
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Broderick Lambert
Auckland
6 /10 Average
Reviewed: Tuesday, June 9, 2020
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Abel Pulitzer
Auckland
6 /10 Average
Reviewed: Friday, June 21, 2024
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Valerie Stilwell
Auckland
10 /10 Excellent
Reviewed: Thursday, July 11, 2024
Perfect
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Kat
Auckland
10 /10 Excellent
Reviewed: Saturday, October 12, 2024
Friendly and helpful members
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R.Mazzitelli
Auckland
8 /10 Very good
Reviewed: Sunday, November 10, 2024
The only issue was ace didn't recognise that QEEQ extra insurance
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p.fairey
Auckland
10 /10 Excellent
Reviewed: Friday, February 21, 2025
Ace was good
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Harvey Louis
Auckland
10 /10 Excellent
Reviewed: Sunday, August 18, 2024
Excellent
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Bblythe Brooke
Auckland
10 /10 Excellent
Reviewed: Friday, September 13, 2024
The store is very easy to find, located right next to the Sky Tower. The staff at the pickup location were very friendly and had a great attitude. The car was in excellent condition, and they even upgraded it for free. During the rental period, I used a toll highway once and paid the toll online following a friend's instructions. Later, after returning to my home country, I received a notification about a credit card charge. I contacted QEEQ and explained it was for the toll fee. I shared my toll payment record with QEEQ, and they reached out to the rental company. After investigation, it was confirmed that the toll payment had not gone through successfully at the time. However, the rental company still refunded the fine to me. The communication was very proactive and excellent!
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Pandora Harte
Auckland
10 /10 Excellent
Reviewed: Monday, September 23, 2024
Convenient and quick, with a simple process.
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Emmanuel Field
Auckland
10 /10 Excellent
Reviewed: Tuesday, October 15, 2024
Excellent
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Zenobia Oscar
Auckland
6 /10 Average
Reviewed: Sunday, October 6, 2024
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Webster Benedict
Auckland
10 /10 Excellent
Reviewed: Friday, December 6, 2024
Both car pickup and return were very efficient without any need to wait in line. Renting a car in the city center is much less crowded than at the airport. It was also very close to where I stayed, which was very convenient.
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Ward Wood
Auckland
10 /10 Excellent
Reviewed: Monday, January 27, 2025
Satisfied
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Jill Morrison
Auckland
10 /10 Excellent
Reviewed: Wednesday, January 22, 2025
Very satisfied.
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Myrna Monroe
Auckland
10 /10 Excellent
Reviewed: Saturday, March 29, 2025
Satisfied
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Thera Jeames
Auckland
10 /10 Excellent
Reviewed: Saturday, May 3, 2025
Very satisfied.
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Nancy Leonard
Auckland
6 /10 Average
Reviewed: Thursday, May 29, 2025
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Milo Ruth
Auckland
10 /10 Excellent
Reviewed: Tuesday, July 29, 2025
Extremely satisfied
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P.Nedthongsavanh
Auckland
10 /10 Excellent
Reviewed: Friday, September 26, 2025
It is better than my previous time experience but I still like to rent with ACE.
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