PARADISE, Penang Airport Car Rental

Best price car rental
Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

PARADISE - Penang Airport Information, Car Rental Instructions & Policies

Address

Meet & Greet at Door 5, Level 2, Arrival Concourse (Landslide), Penang International Airport

Telephone

+60126490332 / +60125904207

Pick-up Instructions

The PARADISE - Penang Airport car rental location is in the airport and pickup outside

Please contact the staff to pick you up to PARADISE - Penang Airport car rental when you arrived.

Please contact the staff before your scheduled pickup. They will meet and greet you at Penang Airport.

Drop-off Instructions

Please contact the staff before returning the vehicle. They will meet and greet you at Penang Airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -18:00	09:00 -18:00	09:00 -18:00	09:00 -18:00	09:00 -18:00	09:00 -18:00	09:00 -18:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	MYR 1000	30-60

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master, JCB, AMEX

Discover,DinersClub are not accepted.

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

21 - 120 years old

Young Driver Fee applies at 21 - 24 years old with charge of MYR 25 - 50 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

For local renters, you need to bring:

Full driver's license issued in Malaysia

Additional Extras

To be updated

Cross Border

Not allowed:

Taking rental cars to following countries is not allowed:
Singapore, Thailand, Brunei Darussalam, Indonesia

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Penang Airport

Railway Stations

9.1 mi from Butterworth

11 mi from Bukit Tengah

12.7 mi from Bukit Mertajam

Hotels

0.4 mi from DR Hotel

0.8 mi from Southwest Designer's Suite by D Imperio Homestay

0.9 mi from Southwest Island Suite by D Imperio Homestay

Other Landmarks

4.2 mi from UNIVERSITY PLACE (PLAZA IVORY)

8.8 mi from Komtar

9.2 mi from Penang Jetty

CHECK RATES

Map view of PARADISE Store Location

coordinates: 5.2986595 100.276365

Guest Reviews

Total points： 8.6 / 10 Very good

Vehicle condition: 6.3
Vehicle cleanliness: 6.5
Spaciousness: 6.6
Counter staff: 7.2
Pick-up location: 7.3
Drop-off location: 7.0
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Alfred Choo
Penang
9.6 /10 Excellent
Reviewed: Tuesday, August 14, 2018
Like: Rental a car for travel in Penang with Proton Sega instead of Myvi but the experience was good as the car is brand new with low milieage and easy navigation of the interior.
Dislike: The car air-conditioner was actually switching between hot and cold starting from the second day with a mild musty smell occasionally BUT I must emphasize the overall air being blown out is still generally cold and had a good experience with the car.
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C.Lim
Penang
10 /10 Excellent
Reviewed: Saturday, August 25, 2018
Like: Helpful staff.
Dislike: Car no center lock
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D.Soo
Penang
9.8 /10 Excellent
Reviewed: Thursday, August 30, 2018
Like: Car value for money and suitable for small family of 5.
Dislike: Could have include a car parking coupon for convenience.
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A.Abdul Wahab
Penang
8.7 /10 Very good
Reviewed: Sunday, January 20, 2019
Not happy that I was charged maximum excess for an accident that wasn’t my fault. Pardon my ignorance but I thought if I am not at fault I won’t be charged.
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Anonymous
Penang
8.7 /10 Very good
Reviewed: Wednesday, February 20, 2019
the break position is very high, my leg feel tired when traffic jam...i feel like the leg hanging.Hopefully can improve this.
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Lee Kang Leng
Penang
10 /10 Excellent
Reviewed: Monday, April 8, 2019
Staff-Mr Aziq was very helpful. I left my Touch n go inside the car, Mr Aziq attended my request patiently and helped me get back the card. Praise for the excellent customer service!!!
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TheanSim
Penang
9 /10 Excellent
Reviewed: Friday, April 12, 2019
Car overall condition is good. It has some minor screeching sound. No pre defined slot to drop off vehicle so it had some minor hassle.
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M.Rahmatullah
Penang
9.7 /10 Excellent
Reviewed: Sunday, April 14, 2019
Customer service from Paradise was excellent. Fauziah was extremely helpful and polite.
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Anonymous
Penang
7.3 /10 Good
Reviewed: Friday, April 19, 2019
The car not clean for the overall outsite but insite the car was clean. The condition on booking of fuel full to full but actual was loss 1 bar . The oil change of car was reached but still gave to us for used.
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Andy Tang
Penang
8.3 /10 Very good
Reviewed: Friday, April 26, 2019
The car is spacious. I can put two big and one small luggage bags in the car boot. The car is clean and acceptable.
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K.Kwan
Penang
7.3 /10 Good
Reviewed: Sunday, May 5, 2019
Car collection the staff service is average. Car drop off the staff is good and friendly (her name is Fauziah).
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Jeren
Penang
9.3 /10 Excellent
Reviewed: Sunday, May 12, 2019
Very happy with the service provided. The person at the counter, Mr Michael, gives very good service throughout, from collecting to delivery of the car. He is very patient to give us all the necessary details of the car and how to get out and into the Airport again. We like dealing with this fine gentleman. Thank you very much, you make our stay so enjoyable.
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Jensen Lee
Penang
9 /10 Excellent
Reviewed: Tuesday, May 21, 2019
Good value for money, decent car.. will definitely rent again!
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SanuarH
Penang
8 /10 Very good
Reviewed: Thursday, May 23, 2019
everything are good & value for money. Hope the Paradise to ensure the wiper of the car to be changed when required especially rainy day.
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Sam
Penang
9.7 /10 Excellent
Reviewed: Friday, May 31, 2019
The car above expectations with value for money. If possible increase the car insurance for lower excess value.
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Dev Anand
Penang
7 /10 Good
Reviewed: Wednesday, June 5, 2019
The counter staff was very courteous, Mr. Michael took over from his colleague and engage with us. He also did explain the car condition at the pick-up point and the drop-off point when returning the car back. However, this Proton Saga Auto economic edition should equip with central locking for customer's safety and the tire pressure must be checked as well. The car dashboard also needs to be clean as it was dusty.
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Gavin
Penang
8.7 /10 Very good
Reviewed: Friday, June 14, 2019
They were expecting me at that timeslot to pick up the vehicle with the documents and car prepared. Great service.
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C.Yee Seng
Penang
9.7 /10 Excellent
Reviewed: Wednesday, July 3, 2019
Friendly staff - fauziah
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F.CE YAO
Penang
8.7 /10 Very good
Reviewed: Tuesday, July 9, 2019
The car was lousier then previous rental. And the car is high fuel consumption not like previous car. Drove way less then the distance yet need to pump more petrol.
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Anonymous
Penang
6.3 /10 Average
Reviewed: Monday, July 15, 2019
I book Perodua Bezza but got Proton Saga-lower category without any information before - dissapointing experience
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K.Low
Penang
7 /10 Good
Reviewed: Friday, July 19, 2019
we have to step hard on the accelerator to get the car moving. Car is spacious, aircon is cool, petrol consumption is economy. Overall value for money.
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Z.Vekic
Penang
4.7 /10 Average
Reviewed: Wednesday, July 31, 2019
Car was filthy. Counter guy was MIA. Car advertised or “similar “ we got similar and wasn’t as good as advertised car. Would not use again On a better note drop off staff were much more efficient
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D.Castano
Penang
10 /10 Excellent
Reviewed: Friday, August 9, 2019
awesome service
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Anonymous
Penang
8 /10 Very good
Reviewed: Wednesday, September 11, 2019
Thank you for providing wonderful service, keep it up!
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DARRYL CHUA
Penang
7.7 /10 Good
Reviewed: Thursday, October 3, 2019
Serve by Fauziah. Excellent person and friendly.
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T.Weiyong Roy
Penang
10 /10 Excellent
Reviewed: Friday, October 4, 2019
Awesome service
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S.Hiew
Penang
8.7 /10 Very good
Reviewed: Thursday, October 10, 2019
everything meet expectation.
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M.Hassan
Penang
8.7 /10 Very good
Reviewed: Monday, October 28, 2019
Very good staff and customer service. Responded quickly to client (I had a delayed flight & informed the customer service) report.
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Seet Jiawen
Penang
8 /10 Very good
Reviewed: Tuesday, November 26, 2019
The staff is attentive. However I booked for Bezza but given Saga. I have paid higher rate for Bezza actually. But being told that they gave the same range vehicle. It doesn't make sense to me after second thought.
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N.WAI CHEONG
Penang
8.3 /10 Very good
Reviewed: Friday, December 6, 2019
At the drop off point, Aziq is helpful and polite. Very efficient to whatsapp response.
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C.Chung
Penang
10 /10 Excellent
Reviewed: Friday, December 20, 2019
It would be more convenience if they can provide parking coupons / card for sale.
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Kevin K
Penang
9 /10 Excellent
Reviewed: Friday, January 24, 2020
The car was new and I love it... they upgraded me to a newer car, perfect.
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MICHAEL HONG
Penang
10 /10 Excellent
Reviewed: Friday, January 31, 2020
I hope the key drop service (car return) can be provided in 24/7. It’s to ease the process of returning car at airport
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J.Wong
Penang
7.7 /10 Good
Reviewed: Friday, January 31, 2020
Quick and easy to pick up and return car, though a local number is necessary to ease this process. Good and clean car condition.
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Anonymous
Penang
7.3 /10 Good
Reviewed: Saturday, February 8, 2020
A simple average car, but neat and clean. Car is able to start smoothly.
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Mohd Hilmi
Penang
9.7 /10 Excellent
Reviewed: Tuesday, February 25, 2020
Almost perfect. Refuelling panel door was stuck. That was the only glitch.
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Anonymous
Penang
6.7 /10 Average
Reviewed: Friday, March 1, 2024
Pick up location was confirmed the day before but was changed 15mins before time. We had to divert our taxi, it was complicated as we did not know the area. The car was very scratched and appeared very old with 156,000 kms on the clock. It was heavy to drive and consumed far too much petrol for the kms we did. It sounded like the exhaust was needing a repair and the indicators for change of direction did not work properly all the time.
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Rosalind Black
Penang
10 /10 Excellent
Reviewed: Wednesday, March 27, 2019
Great service from the staff
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Joyce Bradley
Penang
6 /10 Average
Reviewed: Tuesday, December 4, 2018
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Berg Onions
Penang
10 /10 Excellent
Reviewed: Saturday, July 13, 2024
The service was excellent. Due to a flight delay, the car was waiting right at the airport entrance. When we were an hour early for the return, they were immediately ready. Returning the car at the airport was also very smooth. The service was great.
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Adolph Julius
Penang
10 /10 Excellent
Reviewed: Saturday, August 24, 2024
The service is excellent.
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Riva Walkley
Penang
4 /10 Average
Reviewed: Monday, August 26, 2024
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April Daniel
Penang
10 /10 Excellent
Reviewed: Thursday, August 29, 2024
Very good, booked in advance for convenient travel.
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Todd Southey
Penang
10 /10 Excellent
Reviewed: Tuesday, April 15, 2025
Good
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Rex Mike
Penang
10 /10 Excellent
Reviewed: Wednesday, July 2, 2025
Satisfied
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Page Kitty
Penang
10 /10 Excellent
Reviewed: Friday, October 3, 2025
Although the car is a bit old and the engine capacity is 1.3, it drives quite well. Gasoline in Malaysia is very cheap, only 2.6 MYR per liter.
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